[Sophos Notification] Sample submissions are not triggering auto-reply replies to customers

Hi Community,

As of May 14th 2020, Sample submissions are not currently triggering their auto-reply responses when analysis of submission is complete. All other aspects of sample submission are working as normal including detection creation.

For more information, please refer to the below article:

  • Hello Jasmin,

    thanks for the heads-up.

    I assume this affects also the case updates on SophServ, doesn't it? I'd be interested in the results of yesterday's submission, case #9887220.


  • In reply to QC:


    It may very well be the case. Thanks for the ticket #. Let me check out the ticket and try to get things going on that end. 

    [Update] Helped to resolve  's SophosLabs submission.