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Is there an issue with Sophos Intercept X and Internet Explorer 11?

We have seen Internet Explorer crash on every machine we install Sophos Interecpt X on. All of the Computers are Windows 10 (ver 1709).

 

We have had to change main browsers because of the constant crashing. On first opening it crashes on my own machine everytime. I have checked the LoadAppInit_DLLS in the registry and both are 0 (following on from another thread I read here).

 

Any idea what to try?  I have gathered some dumps of the crashes but don't have the experience to look at them.

 

Thank you

N@




[locked by: SupportFlo at 10:57 PM (GMT -8) on 8 Mar 2019]
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  • We are experiencing the same problem as described - it appears the problems started after the large feature update to windows 10.

    At the moment we are running with 2 components unticked in our Sophos Central base policy: 'Protect web browsers' and 'Protect web browser plugins' as part of the Mitigate exploits in vulnerable applications. Although not ideal this has stopped the crashes in IE.

     

    I have a support ticket open with Sophos and have provided SDU logs - hopefully they will sort the issue soon.

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  • We are experiencing the same problem as described - it appears the problems started after the large feature update to windows 10.

    At the moment we are running with 2 components unticked in our Sophos Central base policy: 'Protect web browsers' and 'Protect web browser plugins' as part of the Mitigate exploits in vulnerable applications. Although not ideal this has stopped the crashes in IE.

     

    I have a support ticket open with Sophos and have provided SDU logs - hopefully they will sort the issue soon.

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