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Intercept X affecting software installation

Kennysarmy

We have a piece of software we install on our Windows 10 64 bit PC's called SIMS.net

If we install on a PC with just Sophos Endpoint Protection, or no AV product at all it installs fine, but if we have Intercept X installed then the software does not install correctly.

It does install fine on Windows 7 64 bit.

 

How can I add some form of exclusion to Intercept X so that a particular folder is removed from the real-time scanning.

I believe the software is launched from : C:\ProgramData\Capita\Solus3\Deployments

 

Any help greatly appreciated.



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  • Hello Everyone,

    Please accept our apologies for the inconvenience.

    This issue has been acknowledged as a bug being investigated in - WINEP-11605

    The plan is to have this fix included in our late November/early December release (we will provide you with dates as soon as they have been confirmed.) If you have a case raised with us you can revert for more information.

    Thanks,

    Vikas

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  • Hello Everyone,

    Please accept our apologies for the inconvenience.

    This issue has been acknowledged as a bug being investigated in - WINEP-11605

    The plan is to have this fix included in our late November/early December release (we will provide you with dates as soon as they have been confirmed.) If you have a case raised with us you can revert for more information.

    Thanks,

    Vikas

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