Sophos Central / Intercept X and Skype Video Crashing

Hello,

We have some endpoints that when trying to connect a Skype video call, the video freezes.

We found that if we disable the HitmanPro.Alert service, the video call goes through normally. If we restart the service and try a video call again, the video freezes as soon as the call connects

I found this article that addresses a similar issue for Skype for Business: https://community.sophos.com/products/sophos-central/f/sophos-central/86620/sophos-central-intercept-x-and-skype-for-business#pi2151=2

I tried to add an exception for Skype and Skype.exe in: Sophos Central > Global Settings > Exploit Mitigation Exclusions, that did not help.

I also tried to find the reg key, but it does not exist: HKCR\WOW6432Node\MediaFoundation\Transforms\00c69f81-0524-48c0-a353-4dd9d54f9a6e\MFTFlags

Any assistance is appreciated.

Thanks,

Chiraag