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Intercept-X on Windows 7 x64 crashes Excel and Winword 2016

On a client's Win7 machine the installation of Intercept-x (with Sophos Endpoint Agent 11.5.3) crashes Excel and Winword 2016 (Office 365 16.0.7678.2074).

Eventlog (sorry German...):

Name der fehlerhaften Anwendung: EXCEL.EXE, Version: 16.0.7668.2074, Zeitstempel: 0x588df37c
Name des fehlerhaften Moduls: mso20win32client.dll, Version: 0.0.0.0, Zeitstempel: 0x588d4641
Ausnahmecode: 0x0004e453
Fehleroffset: 0x000fd3a8
ID des fehlerhaften Prozesses: 0x166c
Startzeit der fehlerhaften Anwendung: 0x01d2831bdaf22978
Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Microsoft Office\root\Office16\EXCEL.EXE
Pfad des fehlerhaften Moduls: C:\Program Files (x86)\Common Files\Microsoft Shared\Office16\mso20win32client.dll
Berichtskennung: 18d3b813-ef0f-11e6-8858-3417ebccf615

 

After uninstalling Intercept-X Excel and Winword work fine again.

Has anybody else this problem or a solution?



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Parents
  • Dear Sirs,

    We have received a malfunction report from an institutional sphere user: a few of their computers refuse to open the Microsoft Word, Excel and Adobe Acrobat Reader applications, as long as Sophos Intercept X is active. (It is not necessary to open any office documents, like .docx, .xls or .pdf, the above mentioned applications won't even start in themselves.)

    The problem is apparently caused by an "Exploit SysCall" alert, according to "Root Cause Analysis" tab in the "www.cloud.sophos.com" webportal. (The user sent us some low-res screenshots to illustrate the problem.)

    Please suggest a solution to this issue?

    Thanks in advance, Yours Sincerely:
    Tamas Feher, 2F 2000 Kft., Budapest, Hungary.

     

    ********************

Reply
  • Dear Sirs,

    We have received a malfunction report from an institutional sphere user: a few of their computers refuse to open the Microsoft Word, Excel and Adobe Acrobat Reader applications, as long as Sophos Intercept X is active. (It is not necessary to open any office documents, like .docx, .xls or .pdf, the above mentioned applications won't even start in themselves.)

    The problem is apparently caused by an "Exploit SysCall" alert, according to "Root Cause Analysis" tab in the "www.cloud.sophos.com" webportal. (The user sent us some low-res screenshots to illustrate the problem.)

    Please suggest a solution to this issue?

    Thanks in advance, Yours Sincerely:
    Tamas Feher, 2F 2000 Kft., Budapest, Hungary.

     

    ********************

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