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Diffrence between computers and people in Sophos Cloud

Jelle Dop

Hello there,

 

We start installing Sophos Intercept X and Endpoint Protection. I already installed it on a few computers and i can see them in my sophos cloud under computers. But not all. I see a few users onder people that dont have a green ok button. And i dont see those users in computers.

 

I know there are a few computers that are off but also a few that are on.

 

I try to update them, and that works, i tried to scan with sophos and that also worked.

 

So is it bad that they are only under people and not under computer and are they now protected or not?



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  • 0

    Hey Jelle.

    Are you syncing with Active Directory? You say there are people that don't have a "green ok button" next to them. Do they have an amber or red symbol instead or no symbol at all? Users in the People section that are not associated with a protected computer will not have a coloured health status icon next to their name. I would imagine, if you are syncing with AD, that these are users that have yet to log into a Sophos protected endpoint.

  • 0 in reply to SecBug

    Yes, i synch them with my AD. And no they dont have a button at all.

    After i installed the sophos enterprise as admin the next day people log in. I install it most of the time when they get a free day so i get the change to do it.

    Maybe its because i made a clone of another computer and use it as a backup. So no clean install but just a copy from another computer/user.

  • 0 in reply to Jelle Dop

    Are you finding machines are duplicated in the Computers section? This might be because you've not prepared your cloned machine for use with Sophos Central: https://community.sophos.com/kb/en-us/120560

    Typically, we'd recommend to perform the full installation using SophosInstall.exe each time rather than copying files.

    Are you able to take a screenshot of the issues you're seeing and send it to me via a private message? Hopefully that'll help me understand your issue better.

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  • 0 in reply to Jelle Dop

    Are you finding machines are duplicated in the Computers section? This might be because you've not prepared your cloned machine for use with Sophos Central: https://community.sophos.com/kb/en-us/120560

    Typically, we'd recommend to perform the full installation using SophosInstall.exe each time rather than copying files.

    Are you able to take a screenshot of the issues you're seeing and send it to me via a private message? Hopefully that'll help me understand your issue better.

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