Windows issues following Core Agent 2.7.6 and Intercept X 2.0.17 update. See KBA 135504 for more information.
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I have installed just the Intercept X component and services on HP t530 Thinclients. To protect the flash drive, the system is protected using UWF Unified Write Filter, however, to allow for updates to be made whilst the UWF is active, I need to know what folder/file needs to be excluded.
I found that when I added the following exceptions, it would cause issues with the Endpoint Agent, the Health Status could not be checked and the Service would not start:
Therefore I just need to know a specific location or file that I can add to the exclusion list without it affecting the Sophos Endpoint and Services.
Hi John Porada
The following KBs have some of the significant files, folders and registry entries that you will need to whitelist:Sophos Endpoint Defense: Relevant files, folder and registry entriesSophos Anti-Virus for Windows: Significant files and registry entriesSophos Endpoint Security and Control: Sophos AutoUpdate significant files and registry entries
Also, the Community topics below maybe of help:
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In reply to DianneY:
Many thanks for your reply and for the helpful links, much appreciated.