Outlook opens painfully slow with Sophos Central and Intecept X

We recently switched from on-prem Sophos to Sophos Central with Intercept X and EDR.

Just started happening with the past couple of days, but when a user opens Outlook it takes forever to load.  Anybody have any ideas?

I came across this Allow computers to send data on suspicious files, network events, and admin tool activity to Sophos Central, but it is hardly a solution; it is turning off the very thing we paid money to have.