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Sophos File Scanner Service not installed

Hello 
I need your help,

One of my clients is using mcafee antivirus and intercept X as an antiransomware tool, but when installing intercept X, the file scanner service is not installed, we already modified the mcafee HIPS policy, we added sophos in the mcafee exclusions, we verified the Cryptographic Service and is enabled, we also reinstall sophos, but nothing, it is not resolved,

this is the log of the windows temp folder

a 2019-12-02T23:06:28.718Z [29844:4504] - Begin product setup [productsetup.cpp:77 ProductSetup::ProductSetup]
a 2019-12-02T23:06:28.718Z [29844:4504] - Begin install [productsetup.cpp:165 ProductSetup::Install]
a 2019-12-02T23:06:28.720Z [29844:4504] - SFS not installed. Start clean install. [sfsinstaller.cpp:111 setuplib::SfsInstaller::SfsInstaller]
a 2019-12-02T23:06:28.720Z [29844:4504] - Executing step: Verify the installset is valid [compositeinstallstep.cpp:29 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:28.837Z [29844:4504] - Executing step: SFS directory installer [compositeinstallstep.cpp:29 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:28.839Z [29844:4504] - Executing step: Create directory C:\Program Files\Sophos\Sophos File Scanner and all parent directories [compositeinstallstep.cpp:29 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:28.841Z [29844:4504] - Executing step: Create directory C:\ProgramData\Sophos\Sophos File Scanner and all parent directories [compositeinstallstep.cpp:29 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:28.843Z [29844:4504] - Executing step: CreateDirectory(C:\ProgramData\Sophos\Sophos File Scanner\Logs) [compositeinstallstep.cpp:29 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:28.844Z [29844:4504] - Executing step: CreateDirectory(C:\ProgramData\Sophos\Sophos File Scanner\Data) [compositeinstallstep.cpp:29 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:28.844Z [29844:4504] - Executing step: CreateDirectory(C:\ProgramData\Sophos\Sophos File Scanner\SaviTemp) [compositeinstallstep.cpp:29 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:28.845Z [29844:4504] - Executing step: SAU product key installer for {591706A7-9603-4255-A65F-EA49BB11E8AC} [compositeinstallstep.cpp:29 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:28.845Z [29844:4504] - Executing step: CreateRegistryKey(HKLM\SOFTWARE\Sophos\AutoUpdate\Products\{591706A7-9603-4255-A65F-EA49BB11E8AC}, 32) [compositeinstallstep.cpp:29 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:28.845Z [29844:4504] - Executing step: SetRegistryValue(HKLM\SOFTWARE\Sophos\AutoUpdate\Products\{591706A7-9603-4255-A65F-EA49BB11E8AC}, 32, CidFolderPath, sfs64) [compositeinstallstep.cpp:29 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:28.846Z [29844:4504] - Executing step: SetRegistryValue(HKLM\SOFTWARE\Sophos\AutoUpdate\Products\{591706A7-9603-4255-A65F-EA49BB11E8AC}, 32, ProductName, Sophos File Scanner) [compositeinstallstep.cpp:29 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:28.846Z [29844:4504] - Executing step: SFS application key installer [compositeinstallstep.cpp:29 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:28.846Z [29844:4504] - Executing step: CreateRegistryKey(HKLM\Software\Sophos\Sophos File Scanner, 64) [compositeinstallstep.cpp:29 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:28.847Z [29844:4504] - Executing step: CreateRegistryKey(HKLM\Software\Sophos\Sophos File Scanner\Application, 64) [compositeinstallstep.cpp:29 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:28.848Z [29844:4504] - Executing step: CreateRegistryKey(HKLM\Software\Sophos\Sophos File Scanner\Application\Versions, 64) [compositeinstallstep.cpp:29 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:28.848Z [29844:4504] - Executing step: CreateRegistryKey(HKLM\Software\Sophos\Sophos File Scanner\Scanner, 64) [compositeinstallstep.cpp:29 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:28.851Z [29844:4504] - Executing step: CreateRegistryKey(HKLM\Software\Sophos\Sophos File Scanner\Telemetry, 64) [compositeinstallstep.cpp:29 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:28.853Z [29844:4504] - Executing step: SetRegistryValue(HKLM\Software\Sophos\Sophos File Scanner\Application, 64, ProductPath, C:\Program Files\Sophos\Sophos File Scanner) [compositeinstallstep.cpp:29 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:28.854Z [29844:4504] - Executing step: SetRegistryValue(HKLM\Software\Sophos\Sophos File Scanner\Application, 64, ProductVersion, 1.6.478.0) [compositeinstallstep.cpp:29 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:28.857Z [29844:4504] - Executing step: SetRegistryValue(HKLM\Software\Sophos\Sophos File Scanner\Application, 64, Upgrading, 0) [compositeinstallstep.cpp:29 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:28.858Z [29844:4504] - Executing step: SetRegistryValue(HKLM\Software\Sophos\Sophos File Scanner\Application, 64, Upgrading, 1) [compositeinstallstep.cpp:29 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:28.859Z [29844:4504] - Executing step: CreateRegistryKey(HKLM\SYSTEM\CurrentControlSet\services\Sophos Endpoint Defense\TamperProtection\Components\SFS, 64) [compositeinstallstep.cpp:29 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:28.860Z [29844:4504] - Executing step: CopyFile(C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\sfs64\filerep.dat, C:\ProgramData\Sophos\Sophos File Scanner\Data\filerep.dat) [compositeinstallstep.cpp:29 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:28.862Z [29844:4504] - Executing step: CopyFile(C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\sfs64\signerrep.dat, C:\ProgramData\Sophos\Sophos File Scanner\Data\signerrep.dat) [compositeinstallstep.cpp:29 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:28.864Z [29844:4504] - Executing step: CopyFile(C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\sfs64\Sophos\Sophos File Scanner\SophosFileScanner.exe, C:\Program Files\Sophos\Sophos File Scanner\SophosFileScanner.exe) [compositeinstallstep.cpp:29 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:28.869Z [29844:4504] - Executing step: CopyFile(C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\sfs64\Sophos\Sophos File Scanner\integrity.dat, C:\Program Files\Sophos\Sophos File Scanner\integrity.dat) [compositeinstallstep.cpp:29 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:28.872Z [29844:4504] - Executing step: CopyFile(C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\sfs64\Sophos\Sophos File Scanner\SophosFS.exe, C:\Program Files\Sophos\Sophos File Scanner\SophosFS.exe) [compositeinstallstep.cpp:29 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:28.876Z [29844:4504] - Executing step: CopyFile(C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\sfs64\Sophos\Sophos File Scanner\Uninstall.exe, C:\Program Files\Sophos\Sophos File Scanner\Uninstall.exe) [compositeinstallstep.cpp:29 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:28.880Z [29844:4504] - Executing step: CopyFile(C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\sfs64\Sophos\Sophos File Scanner\SophosFSTelemetry.exe, C:\Program Files\Sophos\Sophos File Scanner\SophosFSTelemetry.exe) [compositeinstallstep.cpp:29 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:28.883Z [29844:4504] - Executing step: SFS Telemetry installer [compositeinstallstep.cpp:29 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:28.883Z [29844:4504] - Executing step: CreateRegistryKey(HKLM\SOFTWARE\Sophos\Telemetry\Plugins\SFS, 32) [compositeinstallstep.cpp:29 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:28.884Z [29844:4504] - Executing step: SetRegistryValue(HKLM\SOFTWARE\Sophos\Telemetry\Plugins\SFS, 32, Cmd, SophosFSTelemetry.exe) [compositeinstallstep.cpp:29 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:28.885Z [29844:4504] - Executing step: SetRegistryValue(HKLM\SOFTWARE\Sophos\Telemetry\Plugins\SFS, 32, Path, C:\Program Files\Sophos\Sophos File Scanner\SophosFSTelemetry.exe) [compositeinstallstep.cpp:29 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:28.885Z [29844:4504] - Executing step: SFS add remove program key installer [compositeinstallstep.cpp:29 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:28.885Z [29844:4504] - Executing step: CreateRegistryKey(HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{CD39E739-F480-4AC4-B0C9-68CA731D8AC6}, 64) [compositeinstallstep.cpp:29 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:28.886Z [29844:4504] - Executing step: SetRegistryValue(HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{CD39E739-F480-4AC4-B0C9-68CA731D8AC6}, 64, AuthorizedCDFPrefix, ) [compositeinstallstep.cpp:29 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:28.886Z [29844:4504] - Executing step: SetRegistryValue(HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{CD39E739-F480-4AC4-B0C9-68CA731D8AC6}, 64, Comments, Sophos File Scanner) [compositeinstallstep.cpp:29 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:28.887Z [29844:4504] - Executing step: SetRegistryValue(HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{CD39E739-F480-4AC4-B0C9-68CA731D8AC6}, 64, Contact, Sophos Technical Support) [compositeinstallstep.cpp:29 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:28.888Z [29844:4504] - Executing step: SetRegistryValue(HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{CD39E739-F480-4AC4-B0C9-68CA731D8AC6}, 64, DisplayIcon, "C:\Program Files\Sophos\Sophos File Scanner\SophosFS.exe") [compositeinstallstep.cpp:29 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:28.889Z [29844:4504] - Executing step: SetRegistryValue(HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{CD39E739-F480-4AC4-B0C9-68CA731D8AC6}, 64, DisplayName, Sophos File Scanner) [compositeinstallstep.cpp:29 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:28.890Z [29844:4504] - Executing step: SetRegistryValue(HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{CD39E739-F480-4AC4-B0C9-68CA731D8AC6}, 64, DisplayVersion, 1.6.478.0) [compositeinstallstep.cpp:29 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:28.890Z [29844:4504] - Executing step: SetRegistryValue(HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{CD39E739-F480-4AC4-B0C9-68CA731D8AC6}, 64, EstimatedSize, 9958) [compositeinstallstep.cpp:29 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:28.891Z [29844:4504] - Executing step: SetRegistryValue(HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{CD39E739-F480-4AC4-B0C9-68CA731D8AC6}, 64, HelpLink, http://www.sophos.com/support) [compositeinstallstep.cpp:29 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:28.891Z [29844:4504] - Executing step: SetRegistryValue(HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{CD39E739-F480-4AC4-B0C9-68CA731D8AC6}, 64, InstallDate, 20191202) [compositeinstallstep.cpp:29 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:28.892Z [29844:4504] - Executing step: SetRegistryValue(HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{CD39E739-F480-4AC4-B0C9-68CA731D8AC6}, 64, InstallLocation, C:\Program Files\Sophos\Sophos File Scanner) [compositeinstallstep.cpp:29 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:28.893Z [29844:4504] - Executing step: SetRegistryValue(HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{CD39E739-F480-4AC4-B0C9-68CA731D8AC6}, 64, InstallSource, ) [compositeinstallstep.cpp:29 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:28.893Z [29844:4504] - Executing step: SetRegistryValue(HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{CD39E739-F480-4AC4-B0C9-68CA731D8AC6}, 64, Language, 1033) [compositeinstallstep.cpp:29 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:28.894Z [29844:4504] - Executing step: SetRegistryValue(HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{CD39E739-F480-4AC4-B0C9-68CA731D8AC6}, 64, ModifyPath, ) [compositeinstallstep.cpp:29 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:28.894Z [29844:4504] - Executing step: SetRegistryValue(HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{CD39E739-F480-4AC4-B0C9-68CA731D8AC6}, 64, NoModify, 1) [compositeinstallstep.cpp:29 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:28.895Z [29844:4504] - Executing step: SetRegistryValue(HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{CD39E739-F480-4AC4-B0C9-68CA731D8AC6}, 64, NoRepair, 1) [compositeinstallstep.cpp:29 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:28.895Z [29844:4504] - Executing step: SetRegistryValue(HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{CD39E739-F480-4AC4-B0C9-68CA731D8AC6}, 64, Publisher, Sophos Limited) [compositeinstallstep.cpp:29 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:28.896Z [29844:4504] - Executing step: SetRegistryValue(HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{CD39E739-F480-4AC4-B0C9-68CA731D8AC6}, 64, UninstallString, "C:\Program Files\Sophos\Sophos File Scanner\Uninstall.exe") [compositeinstallstep.cpp:29 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:28.896Z [29844:4504] - Executing step: SetRegistryValue(HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{CD39E739-F480-4AC4-B0C9-68CA731D8AC6}, 64, URLInfoAbout, http://www.sophos.com) [compositeinstallstep.cpp:29 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:28.902Z [29844:4504] - Executing step: SetRegistryValue(HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{CD39E739-F480-4AC4-B0C9-68CA731D8AC6}, 64, VersionMajor, 1) [compositeinstallstep.cpp:29 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:28.904Z [29844:4504] - Executing step: SetRegistryValue(HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{CD39E739-F480-4AC4-B0C9-68CA731D8AC6}, 64, VersionMinor, 6) [compositeinstallstep.cpp:29 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:28.906Z [29844:4504] - Executing step: SetRegistryValue(HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{CD39E739-F480-4AC4-B0C9-68CA731D8AC6}, 64, SystemComponent, 1) [compositeinstallstep.cpp:29 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:28.907Z [29844:4504] - Executing step: SetRegistryValue(HKLM\SYSTEM\CurrentControlSet\services\Sophos Endpoint Defense\TamperProtection\Components\SFS, 64, IntegrityPath, C:\Program Files\Sophos\Sophos File Scanner\integrity.dat) [compositeinstallstep.cpp:29 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:28.908Z [29844:4504] - Executing step: Stop service step: Sophos File Scanner Service [compositeinstallstep.cpp:29 setuplib::CompositeInstallStep::execute]
i 2019-12-02T23:06:28.909Z [29844:4504] - Service does not exist. [installoperationimpl.cpp:870 setuplib::InstallOperationImpl::stopService]
a 2019-12-02T23:06:28.909Z [29844:4504] - Executing step: Delete service step: Sophos File Scanner Service [compositeinstallstep.cpp:29 setuplib::CompositeInstallStep::execute]
i 2019-12-02T23:06:28.909Z [29844:4504] - Service Sophos File Scanner Service does not exist. [installoperationimpl.cpp:954 setuplib::InstallOperationImpl::queryServiceConfig]
i 2019-12-02T23:06:28.909Z [29844:4504] - Service Sophos File Scanner Service does not exist. [installoperationimpl.cpp:979 setuplib::InstallOperationImpl::queryServiceConfig2]
i 2019-12-02T23:06:28.909Z [29844:4504] - Service Sophos File Scanner Service does not exist. [installoperationimpl.cpp:826 setuplib::InstallOperationImpl::deleteService]
a 2019-12-02T23:06:28.909Z [29844:4504] - Executing step: Install service step: Sophos File Scanner Service [compositeinstallstep.cpp:29 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:28.915Z [29844:4504] - Executing step: SetRegistryValue(HKLM\SYSTEM\CurrentControlSet\services\Sophos Endpoint Defense\TamperProtection\Components\SFS, 64, Enable, 1) [compositeinstallstep.cpp:29 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:28.918Z [29844:4504] - Executing step: CreateRegistryKey(HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\Sophos File Scanner Service, 64) [compositeinstallstep.cpp:29 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:28.922Z [29844:4504] - Executing step: SetRegistryValue(HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\Sophos File Scanner Service, 64, , service) [compositeinstallstep.cpp:29 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:28.925Z [29844:4504] - Executing step: CreateRegistryKey(HKLM\Software\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\SophosFileScanner.exe, 64) [compositeinstallstep.cpp:29 setuplib::CompositeInstallStep::execute]
w 2019-12-02T23:06:28.928Z [29844:4504] - Failed to create Registry key: HKLM\Software\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\SophosFileScanner.exe, error 2 : El sistema no puede encontrar el archivo especificado.
[compositeinstallstep.cpp:36 setuplib::CompositeInstallStep::execute]
e 2019-12-02T23:06:28.928Z [29844:4504] - Failed step: CreateRegistryKey(HKLM\Software\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\SophosFileScanner.exe, 64), rolling back previous steps [compositeinstallstep.cpp:53 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:28.928Z [29844:4504] - Rolling back step: SetRegistryValue(HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\Sophos File Scanner Service, 64, , service) [compositeinstallstep.cpp:62 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:28.929Z [29844:4504] - Rolling back step: CreateRegistryKey(HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\Sophos File Scanner Service, 64) [compositeinstallstep.cpp:62 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:28.929Z [29844:4504] - Rolling back step: SetRegistryValue(HKLM\SYSTEM\CurrentControlSet\services\Sophos Endpoint Defense\TamperProtection\Components\SFS, 64, Enable, 1) [compositeinstallstep.cpp:62 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:28.931Z [29844:4504] - Rolling back step: Install service step: Sophos File Scanner Service [compositeinstallstep.cpp:62 setuplib::CompositeInstallStep::execute]
i 2019-12-02T23:06:28.932Z [29844:4504] - Waiting 30000ms for service deletion [installoperationimpl.cpp:839 setuplib::InstallOperationImpl::deleteService]
a 2019-12-02T23:06:29.935Z [29844:4504] - Successfully deleted service: Sophos File Scanner Service [installoperationimpl.cpp:850 setuplib::InstallOperationImpl::deleteService]
a 2019-12-02T23:06:29.935Z [29844:4504] - Rolling back step: Delete service step: Sophos File Scanner Service [compositeinstallstep.cpp:62 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:29.935Z [29844:4504] - Rolling back step: Stop service step: Sophos File Scanner Service [compositeinstallstep.cpp:62 setuplib::CompositeInstallStep::execute]
w 2019-12-02T23:06:29.938Z [29844:4504] - StartService failed with error 6: Controlador no válido.
[compositeinstallstep.cpp:64 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:29.938Z [29844:4504] - Rolling back step: SetRegistryValue(HKLM\SYSTEM\CurrentControlSet\services\Sophos Endpoint Defense\TamperProtection\Components\SFS, 64, IntegrityPath, C:\Program Files\Sophos\Sophos File Scanner\integrity.dat) [compositeinstallstep.cpp:62 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:29.942Z [29844:4504] - Rolling back step: SFS add remove program key installer [compositeinstallstep.cpp:62 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:29.942Z [29844:4504] - Rolling back step: SetRegistryValue(HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{CD39E739-F480-4AC4-B0C9-68CA731D8AC6}, 64, SystemComponent, 1) [compositeinstallstep.cpp:77 setuplib::CompositeInstallStep::rollback]
a 2019-12-02T23:06:29.944Z [29844:4504] - Rolling back step: SetRegistryValue(HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{CD39E739-F480-4AC4-B0C9-68CA731D8AC6}, 64, VersionMinor, 6) [compositeinstallstep.cpp:77 setuplib::CompositeInstallStep::rollback]
a 2019-12-02T23:06:29.945Z [29844:4504] - Rolling back step: SetRegistryValue(HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{CD39E739-F480-4AC4-B0C9-68CA731D8AC6}, 64, VersionMajor, 1) [compositeinstallstep.cpp:77 setuplib::CompositeInstallStep::rollback]
a 2019-12-02T23:06:29.945Z [29844:4504] - Rolling back step: SetRegistryValue(HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{CD39E739-F480-4AC4-B0C9-68CA731D8AC6}, 64, URLInfoAbout, http://www.sophos.com) [compositeinstallstep.cpp:77 setuplib::CompositeInstallStep::rollback]
a 2019-12-02T23:06:29.946Z [29844:4504] - Rolling back step: SetRegistryValue(HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{CD39E739-F480-4AC4-B0C9-68CA731D8AC6}, 64, UninstallString, "C:\Program Files\Sophos\Sophos File Scanner\Uninstall.exe") [compositeinstallstep.cpp:77 setuplib::CompositeInstallStep::rollback]
a 2019-12-02T23:06:29.946Z [29844:4504] - Rolling back step: SetRegistryValue(HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{CD39E739-F480-4AC4-B0C9-68CA731D8AC6}, 64, Publisher, Sophos Limited) [compositeinstallstep.cpp:77 setuplib::CompositeInstallStep::rollback]
a 2019-12-02T23:06:29.947Z [29844:4504] - Rolling back step: SetRegistryValue(HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{CD39E739-F480-4AC4-B0C9-68CA731D8AC6}, 64, NoRepair, 1) [compositeinstallstep.cpp:77 setuplib::CompositeInstallStep::rollback]
a 2019-12-02T23:06:29.948Z [29844:4504] - Rolling back step: SetRegistryValue(HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{CD39E739-F480-4AC4-B0C9-68CA731D8AC6}, 64, NoModify, 1) [compositeinstallstep.cpp:77 setuplib::CompositeInstallStep::rollback]
a 2019-12-02T23:06:29.948Z [29844:4504] - Rolling back step: SetRegistryValue(HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{CD39E739-F480-4AC4-B0C9-68CA731D8AC6}, 64, ModifyPath, ) [compositeinstallstep.cpp:77 setuplib::CompositeInstallStep::rollback]
a 2019-12-02T23:06:29.949Z [29844:4504] - Rolling back step: SetRegistryValue(HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{CD39E739-F480-4AC4-B0C9-68CA731D8AC6}, 64, Language, 1033) [compositeinstallstep.cpp:77 setuplib::CompositeInstallStep::rollback]
a 2019-12-02T23:06:29.950Z [29844:4504] - Rolling back step: SetRegistryValue(HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{CD39E739-F480-4AC4-B0C9-68CA731D8AC6}, 64, InstallSource, ) [compositeinstallstep.cpp:77 setuplib::CompositeInstallStep::rollback]
a 2019-12-02T23:06:29.951Z [29844:4504] - Rolling back step: SetRegistryValue(HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{CD39E739-F480-4AC4-B0C9-68CA731D8AC6}, 64, InstallLocation, C:\Program Files\Sophos\Sophos File Scanner) [compositeinstallstep.cpp:77 setuplib::CompositeInstallStep::rollback]
a 2019-12-02T23:06:29.951Z [29844:4504] - Rolling back step: SetRegistryValue(HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{CD39E739-F480-4AC4-B0C9-68CA731D8AC6}, 64, InstallDate, 20191202) [compositeinstallstep.cpp:77 setuplib::CompositeInstallStep::rollback]
a 2019-12-02T23:06:29.952Z [29844:4504] - Rolling back step: SetRegistryValue(HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{CD39E739-F480-4AC4-B0C9-68CA731D8AC6}, 64, HelpLink, http://www.sophos.com/support) [compositeinstallstep.cpp:77 setuplib::CompositeInstallStep::rollback]
a 2019-12-02T23:06:29.952Z [29844:4504] - Rolling back step: SetRegistryValue(HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{CD39E739-F480-4AC4-B0C9-68CA731D8AC6}, 64, EstimatedSize, 9958) [compositeinstallstep.cpp:77 setuplib::CompositeInstallStep::rollback]
a 2019-12-02T23:06:29.952Z [29844:4504] - Rolling back step: SetRegistryValue(HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{CD39E739-F480-4AC4-B0C9-68CA731D8AC6}, 64, DisplayVersion, 1.6.478.0) [compositeinstallstep.cpp:77 setuplib::CompositeInstallStep::rollback]
a 2019-12-02T23:06:29.953Z [29844:4504] - Rolling back step: SetRegistryValue(HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{CD39E739-F480-4AC4-B0C9-68CA731D8AC6}, 64, DisplayName, Sophos File Scanner) [compositeinstallstep.cpp:77 setuplib::CompositeInstallStep::rollback]
a 2019-12-02T23:06:29.954Z [29844:4504] - Rolling back step: SetRegistryValue(HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{CD39E739-F480-4AC4-B0C9-68CA731D8AC6}, 64, DisplayIcon, "C:\Program Files\Sophos\Sophos File Scanner\SophosFS.exe") [compositeinstallstep.cpp:77 setuplib::CompositeInstallStep::rollback]
a 2019-12-02T23:06:29.955Z [29844:4504] - Rolling back step: SetRegistryValue(HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{CD39E739-F480-4AC4-B0C9-68CA731D8AC6}, 64, Contact, Sophos Technical Support) [compositeinstallstep.cpp:77 setuplib::CompositeInstallStep::rollback]
a 2019-12-02T23:06:29.956Z [29844:4504] - Rolling back step: SetRegistryValue(HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{CD39E739-F480-4AC4-B0C9-68CA731D8AC6}, 64, Comments, Sophos File Scanner) [compositeinstallstep.cpp:77 setuplib::CompositeInstallStep::rollback]
a 2019-12-02T23:06:29.956Z [29844:4504] - Rolling back step: SetRegistryValue(HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{CD39E739-F480-4AC4-B0C9-68CA731D8AC6}, 64, AuthorizedCDFPrefix, ) [compositeinstallstep.cpp:77 setuplib::CompositeInstallStep::rollback]
a 2019-12-02T23:06:29.957Z [29844:4504] - Rolling back step: CreateRegistryKey(HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{CD39E739-F480-4AC4-B0C9-68CA731D8AC6}, 64) [compositeinstallstep.cpp:77 setuplib::CompositeInstallStep::rollback]
a 2019-12-02T23:06:29.957Z [29844:4504] - Rolling back step: SFS Telemetry installer [compositeinstallstep.cpp:62 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:29.957Z [29844:4504] - Rolling back step: SetRegistryValue(HKLM\SOFTWARE\Sophos\Telemetry\Plugins\SFS, 32, Path, C:\Program Files\Sophos\Sophos File Scanner\SophosFSTelemetry.exe) [compositeinstallstep.cpp:77 setuplib::CompositeInstallStep::rollback]
a 2019-12-02T23:06:29.958Z [29844:4504] - Rolling back step: SetRegistryValue(HKLM\SOFTWARE\Sophos\Telemetry\Plugins\SFS, 32, Cmd, SophosFSTelemetry.exe) [compositeinstallstep.cpp:77 setuplib::CompositeInstallStep::rollback]
a 2019-12-02T23:06:29.958Z [29844:4504] - Rolling back step: CreateRegistryKey(HKLM\SOFTWARE\Sophos\Telemetry\Plugins\SFS, 32) [compositeinstallstep.cpp:77 setuplib::CompositeInstallStep::rollback]
a 2019-12-02T23:06:29.959Z [29844:4504] - Rolling back step: CopyFile(C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\sfs64\Sophos\Sophos File Scanner\SophosFSTelemetry.exe, C:\Program Files\Sophos\Sophos File Scanner\SophosFSTelemetry.exe) [compositeinstallstep.cpp:62 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:29.960Z [29844:4504] - Rolling back step: CopyFile(C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\sfs64\Sophos\Sophos File Scanner\Uninstall.exe, C:\Program Files\Sophos\Sophos File Scanner\Uninstall.exe) [compositeinstallstep.cpp:62 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:29.962Z [29844:4504] - Rolling back step: CopyFile(C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\sfs64\Sophos\Sophos File Scanner\SophosFS.exe, C:\Program Files\Sophos\Sophos File Scanner\SophosFS.exe) [compositeinstallstep.cpp:62 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:29.964Z [29844:4504] - Rolling back step: CopyFile(C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\sfs64\Sophos\Sophos File Scanner\integrity.dat, C:\Program Files\Sophos\Sophos File Scanner\integrity.dat) [compositeinstallstep.cpp:62 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:29.967Z [29844:4504] - Rolling back step: CopyFile(C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\sfs64\Sophos\Sophos File Scanner\SophosFileScanner.exe, C:\Program Files\Sophos\Sophos File Scanner\SophosFileScanner.exe) [compositeinstallstep.cpp:62 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:29.970Z [29844:4504] - Rolling back step: CopyFile(C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\sfs64\signerrep.dat, C:\ProgramData\Sophos\Sophos File Scanner\Data\signerrep.dat) [compositeinstallstep.cpp:62 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:29.974Z [29844:4504] - Rolling back step: CopyFile(C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\sfs64\filerep.dat, C:\ProgramData\Sophos\Sophos File Scanner\Data\filerep.dat) [compositeinstallstep.cpp:62 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:29.975Z [29844:4504] - Rolling back step: CreateRegistryKey(HKLM\SYSTEM\CurrentControlSet\services\Sophos Endpoint Defense\TamperProtection\Components\SFS, 64) [compositeinstallstep.cpp:62 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:29.976Z [29844:4504] - Rolling back step: SetRegistryValue(HKLM\Software\Sophos\Sophos File Scanner\Application, 64, Upgrading, 1) [compositeinstallstep.cpp:62 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:29.977Z [29844:4504] - Rolling back step: SFS application key installer [compositeinstallstep.cpp:62 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:29.977Z [29844:4504] - Rolling back step: SetRegistryValue(HKLM\Software\Sophos\Sophos File Scanner\Application, 64, Upgrading, 0) [compositeinstallstep.cpp:77 setuplib::CompositeInstallStep::rollback]
a 2019-12-02T23:06:29.977Z [29844:4504] - Rolling back step: SetRegistryValue(HKLM\Software\Sophos\Sophos File Scanner\Application, 64, ProductVersion, 1.6.478.0) [compositeinstallstep.cpp:77 setuplib::CompositeInstallStep::rollback]
a 2019-12-02T23:06:29.978Z [29844:4504] - Rolling back step: SetRegistryValue(HKLM\Software\Sophos\Sophos File Scanner\Application, 64, ProductPath, C:\Program Files\Sophos\Sophos File Scanner) [compositeinstallstep.cpp:77 setuplib::CompositeInstallStep::rollback]
a 2019-12-02T23:06:29.980Z [29844:4504] - Rolling back step: CreateRegistryKey(HKLM\Software\Sophos\Sophos File Scanner\Telemetry, 64) [compositeinstallstep.cpp:77 setuplib::CompositeInstallStep::rollback]
a 2019-12-02T23:06:29.981Z [29844:4504] - Rolling back step: CreateRegistryKey(HKLM\Software\Sophos\Sophos File Scanner\Scanner, 64) [compositeinstallstep.cpp:77 setuplib::CompositeInstallStep::rollback]
a 2019-12-02T23:06:29.982Z [29844:4504] - Rolling back step: CreateRegistryKey(HKLM\Software\Sophos\Sophos File Scanner\Application\Versions, 64) [compositeinstallstep.cpp:77 setuplib::CompositeInstallStep::rollback]
a 2019-12-02T23:06:29.983Z [29844:4504] - Rolling back step: CreateRegistryKey(HKLM\Software\Sophos\Sophos File Scanner\Application, 64) [compositeinstallstep.cpp:77 setuplib::CompositeInstallStep::rollback]
a 2019-12-02T23:06:29.983Z [29844:4504] - Rolling back step: CreateRegistryKey(HKLM\Software\Sophos\Sophos File Scanner, 64) [compositeinstallstep.cpp:77 setuplib::CompositeInstallStep::rollback]
a 2019-12-02T23:06:29.984Z [29844:4504] - Rolling back step: SAU product key installer for {591706A7-9603-4255-A65F-EA49BB11E8AC} [compositeinstallstep.cpp:62 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:29.984Z [29844:4504] - Rolling back step: SetRegistryValue(HKLM\SOFTWARE\Sophos\AutoUpdate\Products\{591706A7-9603-4255-A65F-EA49BB11E8AC}, 32, ProductName, Sophos File Scanner) [compositeinstallstep.cpp:77 setuplib::CompositeInstallStep::rollback]
a 2019-12-02T23:06:29.984Z [29844:4504] - Rolling back step: SetRegistryValue(HKLM\SOFTWARE\Sophos\AutoUpdate\Products\{591706A7-9603-4255-A65F-EA49BB11E8AC}, 32, CidFolderPath, sfs64) [compositeinstallstep.cpp:77 setuplib::CompositeInstallStep::rollback]
a 2019-12-02T23:06:29.985Z [29844:4504] - Rolling back step: CreateRegistryKey(HKLM\SOFTWARE\Sophos\AutoUpdate\Products\{591706A7-9603-4255-A65F-EA49BB11E8AC}, 32) [compositeinstallstep.cpp:77 setuplib::CompositeInstallStep::rollback]
a 2019-12-02T23:06:29.985Z [29844:4504] - Rolling back step: SFS directory installer [compositeinstallstep.cpp:62 setuplib::CompositeInstallStep::execute]
a 2019-12-02T23:06:29.985Z [29844:4504] - Rolling back step: CreateDirectory(C:\ProgramData\Sophos\Sophos File Scanner\SaviTemp) [compositeinstallstep.cpp:77 setuplib::CompositeInstallStep::rollback]
a 2019-12-02T23:06:29.987Z [29844:4504] - Rolling back step: CreateDirectory(C:\ProgramData\Sophos\Sophos File Scanner\Data) [compositeinstallstep.cpp:77 setuplib::CompositeInstallStep::rollback]
a 2019-12-02T23:06:29.988Z [29844:4504] - Rolling back step: CreateDirectory(C:\ProgramData\Sophos\Sophos File Scanner\Logs) [compositeinstallstep.cpp:77 setuplib::CompositeInstallStep::rollback]
a 2019-12-02T23:06:29.989Z [29844:4504] - Rolling back step: Create directory C:\ProgramData\Sophos\Sophos File Scanner and all parent directories [compositeinstallstep.cpp:77 setuplib::CompositeInstallStep::rollback]
a 2019-12-02T23:06:29.990Z [29844:4504] - Rolling back step: Create directory C:\Program Files\Sophos\Sophos File Scanner and all parent directories [compositeinstallstep.cpp:77 setuplib::CompositeInstallStep::rollback]
a 2019-12-02T23:06:29.991Z [29844:4504] - Rolling back step: Verify the installset is valid [compositeinstallstep.cpp:62 setuplib::CompositeInstallStep::execute]
w 2019-12-02T23:06:29.991Z [29844:4504] - Failed composite step [setup.cpp:26 `anonymous-namespace'::runInstallStep]
a 2019-12-02T23:06:29.991Z [29844:4504] - Execution failed [setup.cpp:29 `anonymous-namespace'::runInstallStep]
e 2019-12-02T23:06:29.991Z [29844:4504] - Action failed [productsetup.cpp:35 `anonymous-namespace'::SetResult]
a 2019-12-02T23:06:29.991Z [29844:4504] - End product setup [productsetup.cpp:82 ProductSetup::~ProductSetup]

 

I would greatly appreciate your help thanks



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