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No Boot Disk Found after Installing InterceptX EP

Rother2385

So I am having an issue after installation of Sophos InterceptX on my computers. Windows 10. Roaming profiles. Installed just fine and works for a dew days. My users shut the computer off each night. Once in a while when the boot up in the morning, it boots to no hard disc found and they press F1 to continue to boot normally. Any suggestions as to what is causing this or what is not working?

 

*Sophos was installed from a portable drive on the said computers, if that matters?

 

Thank you!

Tyler



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  • 0

    Hi  

    Could you please check if there are any error log events under Event viewer system logs? 

    Shweta

    Community Support Engineer | Sophos Technical Support
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  • 0 in reply to Shweta

    Nothing comes up out of the normal with exception of reboots not made by my user(s) at the time, no power outages or power issues as nothing else on property or plugged in to the circuit is effected.

     

    This is the only one I came across for the day yesterday morning when it happened..

    - System

      - Provider

       [ Name]  SetupARService
     
      - EventID 0

       [ Qualifiers]  0
     
       Level 2
     
       Task 0
     
       Keywords 0x80000000000000
     
      - TimeCreated

       [ SystemTime]  2019-08-29T12:53:41.407839100Z
     
       EventRecordID 13840
     
       Channel Application
     
       Computer FEEDCTR
     
       Security
     

    - EventData

       Service cannot be started. System.NullReferenceException: Object reference not set to an instance of an object. at SetupAfterRebootService.SetupARService.OnStart(String[] args) at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)






     

    Thanks,

    Tyler

  • 0 in reply to Rother2385

    Hi  

    This event ID belongs to the random crash of the operating system. It doesn't provide any specific information on which component has actually caused this problem.

    We need specific dump file in order to find out the actual root cause. I'd request you to open a support case here, they will help you to get the dump file and will be working towards resolving your case.

    Regards,

    Jasmin
    Community Support Engineer | Sophos Support
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