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While downloading the Sophos Central on Windows 10 home version why not all products are installed?

We are using Acer windows 10 home version laptops for mass deployment at events. While installing the sophos package, some have all 3 products installed (Intercept x, endpoint protection, Device encryption) and some just have (endpoint protection installed) ?

I do make sure that from the Manage Software i was assigning the required 3 products.

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0 Kewal Shah over 4 years ago

Also i am aware that Device encryption is not supported in the Windows 10 Home version
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0 jak over 4 years ago in reply to Kewal Shah

Did the Central Installer fail to install some components? Do you have a Central install log from C:\ProgramData\Sophos\CloudInstaller\Logs\ to share?

Regards,
Jak
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0 Yashraj S over 4 years ago

Hi Kewal Shah

Do you have the same number of licenses for all the 3 products? It is possible if the number of licenses is not the same, then Intercept X licenses might run out before the Endpoint license resulting in Intercept X not being installed on all the endpoints. I do agree with jak The logs would help us know why the products are failing to install.

Thanks,

Yashraj Singha
Manager | Global Community Support
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