Intercept X Advanced License change

Question

Hello, I have 60 Intercept X Advanced licenses and 3 Intercept X Advanced for Server licenses, how can I upgrade all licenses for Intercept X Advanced with EDR? They will win in 2022. 
 Thank you all

Yashraj S · Accepted Answer

Hi Andre Soares 
 I believe this is something your partner or our customer care team should be able to help you out with. These links will help you out- 
 
 Sophos Partner Locator 
 Contact Sophos Customer Care

Shweta · Answer

Hi Ariq Ibne Aziz 
 For EDR - it is to be enabled in Sophos Central. Please note that EDR is a reporting tool and is not a software that is installed on each endpoint. The only pre-requisite if for endpoints to have Intercept X is installed. To verify that you have EDR enabled in Sophos Central: 
 
 Access Sophos Central Admin > Endpoint Protection > Policies 
 Under Threat Protection click on the Policy assigned to your Users/Computers 
 Click Setting and scroll down to Remediation . 
 Select the option Allow computers to send data on suspicious files and network events to Sophos Central.

Jasmin · Answer

Hi Ariq Ibne Aziz 
 Please check whether the license is starting from your purchase date or from Nov 21. If you have done the renewal on the same license number, it will be automatically updated in the licensing tab of your Sophos Central account. 
 If you have purchased a new license with a different license number, you need to activate the license through this article . From the start day of that license, endpoints agents will be automatically updated to the new license if it is activated.