Sophos Central Endpoint and SEC: Computers fail/hang on boot after the Microsoft Windows April 9, 2019 update. Please follow knowledge base article 133945
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Is anyone else noticing an issue with EDR when logged into a tenant with a partner super admin account? When accessing my company's NFR site with EDR licenses I have noticed that EDR features do no work. I can search for threats, but I when I click on save search it doesnt actually save despite it saying that it is. The same issue with generating a threat case, when I click on generate threat case it says it will take about 5 minutes however it never gets created. When logging into the same site as a site super admin instead of a partner super admin all of these features appear to work.
Hi Steve Dugger
We haven't received any reports of such issue, but I will get this checked with my team and let you know.
In reply to Yashraj:
This needs additional assistance from our Sophos Central backend team. I would request you to open a support investigation. You can PM me the case details later on so that I can monitor it for you.