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On a new software build of windows 10 on a T450 Lenovo, we found that at the end we installed Sophos Endpoint Intercept X 2.0 and it significantly slowed down the computer. All aspects of the computer became slow. On first bootup, connecting the Wifi - slow. On login, the CPU would pin at 100% for long periods of time with high memory usage. All applications would be slow to open, printing would be very slow. This is a new laptop i5, 8 GB RAM, 256 SSD.
We would remove the Intercept X and the computer would return to normal operation. Fast bootup, fast login, apps, etc...
Now for this customer, then use Trend Micro as their primary AV. We have Sophos Intercept X added on for the extra protection. We did not have issues previously until the Intercept X Version went up to 2.0. Has anyone else noticed a large performance hit with Intercept X 2.0?
In reply to jak:
The performance issue will be fixed with the next Intercept X release (2.0.4) when HitmanPro will reach the version 3.7.6.
In reply to Stefano27383:
When will this update be released?
In reply to Peter Fraser:
Just adding my case to this. Im on Core Agent 2.0.3
High spec'd Dell laptops. Running like dogs with this installed. CPU sitting, not spiking, but sitting between 85 - 90% at all times. Rendering the user getting p'd off with IT.
Please when will this be resolved ?
In reply to Mark Sime:
The currently planned rollout release of Central Intercept X 2.0.4 is May 2018.
Please find more information here: http://downloads.sophos.com/readmes/sesc_interceptx_rneng.htmlKeep in mind that Sophos rolls out a version update over time before making it GA, therefore it may take some time before you receive it.
Thank you for your patience.
Is the last version of Intercept X (2.0.4) fixe this problem? Actually, i don't have this update from my central sophos.
In reply to Julian Cast:
As per my post here:https://community.sophos.com/products/sophos-central/f/sophos-central/102850/computers-very-slow-to-open-desktop-after-enpoint-installed-windows-10 ===
I have 2.0.5. I think 2.0.5 was re-released shortly after the release of 2.0.4 with a fix making the next version you'll get being 2.0.5. I'm guessing that may have delayed the roll-out of 2.0.4 to all groups.I therefore expect you will get 2.0.5 soon. You could contact Support and be asked to move to a different rollout group if you want the latest version sooner but it should be within a week or two assuming there are no other issues found when rolling 2.0.5 out to more customers.
Just to confirm that Jak is correct; 2.0.4 was re-spun as 2.0.5 and went out to the first batch of customers on Tuesday. The rollout will continue until June 12th.
In reply to StephenMcKay:
Ok. If i ask to sophos team via a ticket we can apply this update to our group sooner?
We spread the release out across various groups, if you ask via support they can see that you get moved/are in, an early group.
How do users get the update ? Is it an auto update or do you need to re-install from an updated exe ?
It will auto update once it is available for you.
Thanks for the quick reply.
How can i find out when it will be made available to me ?
Releases are typically done in groups, rather than find out your group, support can assist with either moving you into a group that already has the update, or to the last group to get the update.
what about "exploit prevention" (the non-cloud, locally updated version), what version number does the fix come with? Currently my endpoint manager is reporting version 188.8.131.52