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False Positive in Crytoguard

Shawn Rosemarin over 6 years ago

Hi There - I have a false positive here for my "Enterprise File Share" software - HCP Anywhere.

CryptoGuard detected ransomware in C:\Program Files\Hitachi Data Systems\HCP Anywhere\hcpawadm.exe

Is there a way I can whitelist this so that it doesnt disable it?

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0 Karlos over 6 years ago

Hi Shawn,

To report a false positive, please follow the following KBA: Intercept X: How to report false positives

To exclude the false positive, please follow this KBA: Sophos Central Admin: Intercept X license features under Exploit Exclusions.

Hope this helps.

Cheers,

Karlos

Karlos
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
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0 Karlos over 6 years ago

Hi Shawn,

To report a false positive, please follow the following KBA: Intercept X: How to report false positives

To exclude the false positive, please follow this KBA: Sophos Central Admin: Intercept X license features under Exploit Exclusions.

Hope this helps.

Cheers,

Karlos

Karlos
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'This helped me' link.
Cancel
Vote Up 0 Vote Down

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