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Having Real trouble testing out interceptX in school on a few machines on a trial basis.

Nalin Uduwawala

So here are our issues.

Sophos control centre reports only 2 machines out of 4 machines on which client is installed.

Even though the client is installed and we had ticked green circles when we installed the product, it complains it's unable to update and about a real time scan. There is no way to initiate one ( at least there is nothing in the system tray).

From the dash board we can't drill down to see which machines the summary is reporting about.

It's not that we are not used to using this sort of an interface! We use many of them on a daily basis.

We have had a message back to say to uninstall the product / restart and re-install and with this we have just one machine working out of 4. All of them complain they can't connect to dci.sophosupd.com/update. Our firewalls are not blocking these connections.

Sophos Central console is not entirely logical FROM OUR PERSPECTIVE - the entire ICT Team at Whitmore agree on this at this point. So we would like to know how it works please. Thanks.

HELP !!!! we have logged calls with LGFL yesterday and haven't been responded to so far. I am sure they are waiting for responses from Sophos to reportback to us.



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    Nalin Uduwawala said:

    Sophos control centre reports only 2 machines out of 4 machines on which client is installed.


    All 4 machine have clients installed and working? Any proxy or network restrictions in place? Can you confirm if the required ports and domains are accessible by the clients?

    From the dash board we can't drill down to see which machines the summary is reporting about

    Dashboard would only display the stats and other data of the clients, For more details check the Logs&Reports section.

    As already suggested please provide us with the SophosUpdate log which would shed more light on the issues that you are facing.

    Regards,

    Gowtham Mani
    Community Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.

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  • 0

    Nalin Uduwawala said:

    Sophos control centre reports only 2 machines out of 4 machines on which client is installed.


    All 4 machine have clients installed and working? Any proxy or network restrictions in place? Can you confirm if the required ports and domains are accessible by the clients?

    From the dash board we can't drill down to see which machines the summary is reporting about

    Dashboard would only display the stats and other data of the clients, For more details check the Logs&Reports section.

    As already suggested please provide us with the SophosUpdate log which would shed more light on the issues that you are facing.

    Regards,

    Gowtham Mani
    Community Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.

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