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VMWARE AND CORRECT SOPHOS CLIENT - BLUE SCREEN ON VMWARE VM WITH SOPHOS SERVER PROTECTION CLIENT (VM MACHINE IS PRODUCED AFTER P2V CONVERSION )

Paul Elia

Hi

Can someone please advise what should be the correct version of Sophos client to be installed on a VMWare VM machine .The Sophos Server Protection client was installed on the converted VM machine (so did not exist on the Physical machine which contained Symantec AV software instead)

From the Sophos Management Console we can see that there are several Sophos client installation possibilities as below

 

1- Endpoint Protection client

2- Server Protection client (which mentions that it is suitable for physical and virtual machines )

3- Virtual Environment Protection client

 

After we installed the Sophos Server Protection client on the converted VM server , we experienced blue screen errors 

Can someone please advise whether we should remove the Sophos  Server Protection Client and replace with the Virtual Environment Protection client instead?

 

We look forward to hearing back from you

Many thanks

Paul

 

 



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  • If it's a Windows server, regardless of being virtualised the software would be the same.

    From the page: https://cloud.sophos.com/manage/downloads you would choose the "Download Windows Server Installer" link to get SophosInstall.exe.

    This is actually the same file as the endpoint installer, it checks the OS and then fetches different endpoint software.

    Do you have a mini-dump file from the BSOD you could share?  Maybe under: C:\windows\minidump\

    Regards,

    Jak

  • in reply to jak

    Hello 

    Sorry to hear you are getting a Blue Screen of Death.

    Just to clarify there is a separate product for VMs called Sophos for Virtual Environments. Which differs from the full agent that @jak mentions. It delivers effective protection for your Windows virtual environment, whether it’s running on VMware vSphere or Microsoft Hyper-V. Providing efficient, always-on security for guest machines by offloading malware detection to centralized Sophos Security Virtual Machines.

    As you have Server Protection licenses, you have the entitlement to install the Sophos for Virtual Environment SVM on your host and then the guest agents on the guest VMs. 
    You can also mix and match between full agent if you wish (you can even install a full server agent on the VMs), your license information will be available in the Licensing section of Central (top right - click on your username). 

    Documentation for Sophos for Virtual Environments can be found here https://www.sophos.com/en-us/support/documentation/sophos-for-virtual-environments.aspx 

    Cheers

    Mark

     

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