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Sophos Endpoint Security and Control Install

I'm trying to install the Sophos Endpoint and Intercept X and i've had the below for an hour.

 

I know there isnt a problem with the install as I have installed on another PC and its installed fine.

However i have checked the log files and this is all i can find.

 

23/05/2017,10:47:28,Information,------------------ Beginning installation of Sophos Anti-Virus and AutoUpdate ------------------,
23/05/2017,10:47:28,Information,Setup version 3.3.1.809,
23/05/2017,10:47:28,Information,Command line: c:\users\helpdesk\appdata\local\temp\sophos_bootstrap\setup.exe -server dzr-mcs-amzn-eu-west-1-9af7.upe.p.hmr.sophos.com -token ***************** -edxtimestamp 20170515T075909Z,
23/05/2017,10:47:28,Information,Process security set successfully,
23/05/2017,10:47:28,Information,Setup program was run from C:\Users\helpdesk\AppData\Local\Temp\sophos_bootstrap,
23/05/2017,10:47:28,Information,Checking system TMP paths.,
23/05/2017,10:47:28,Information,Checking TMP...,
23/05/2017,10:47:28,Information,Temp path for System found: 'C:\WINDOWS\TEMP'.,
23/05/2017,10:47:29,Information,Tamper protection inactive,
23/05/2017,10:47:29,Information,Sophos Endpoint Defense is not installed,
23/05/2017,10:47:29,Information,Checking if Sophos Anti-Virus or Sophos AutoUpdate are installed...,
23/05/2017,10:47:29,Information,Sophos Anti-Virus is already installed on your computer.,
23/05/2017,10:47:29,Information,Starting wizard to collect information from user...,
23/05/2017,10:47:37,Information,Checking for internet connectivity...,
23/05/2017,10:47:37,Success,Successfully connected to the URL http://dci.sophosupd.com/.,
23/05/2017,10:47:37,Information,Checking for internet connectivity...,
23/05/2017,10:47:38,Success,Successfully connected to the URL dzr-mcs-amzn-eu-west-1-9af7.upe.p.hmr.sophos.com/.../ep.,
23/05/2017,10:47:59,Information,Starting the install sequence.,
23/05/2017,10:47:59,Information,Checking for local third-party software...,
23/05/2017,10:47:59,Information,Sending data back to Sophos...,
23/05/2017,10:47:59,Success,Successfully connected to the URL d1.sophosupd.com/.../x.xml.,
23/05/2017,10:47:59,Information,Done.,
23/05/2017,10:47:59,Information,Installing MSI...,
23/05/2017,10:47:59,Information,Remove old SAV...,
23/05/2017,10:48:26,Information,Uninstallation of Sophos Anti-Virus returned exitcode: 0,
23/05/2017,10:48:26,Information,SAV uninstalled.,
23/05/2017,10:48:26,Information,Remove MTD,
23/05/2017,10:48:29,Information,Uninstallation of Sophos Malicious Traffic Detection returned exitcode: 0,
23/05/2017,10:48:29,Information,MTD uninstalled.,
23/05/2017,10:48:29,Information,Remove Sophos System Protection,
23/05/2017,10:48:41,Information,Uninstallation of Sophos System Protection returned exitcode: 0,
23/05/2017,10:48:41,Information,Sophos System Protection uninstalled.,
23/05/2017,10:48:41,Information,Copying ESCDP.dat...,
23/05/2017,10:48:41,Information,SAV not present, skipping install.,
23/05/2017,10:48:41,Information,Registering SAV with AutoUpdate...,
23/05/2017,10:48:41,Information,Installing MCS...,
23/05/2017,10:48:41,Information,Started installing C:\Users\helpdesk\AppData\Local\Temp\sophos_bootstrap\mcsep\Sophos Management Communications System.msi ...,
23/05/2017,10:48:42,Information,Registering MCS with AutoUpdate...,
23/05/2017,10:48:42,Information,Successfully enabled Endpoint Defense for MCS.,
23/05/2017,10:48:42,Information,Installing sau_xg,
23/05/2017,10:48:43,Information,Started installing autoupdate ...,
23/05/2017,10:48:50,Information,Sucessfully enabled Endpoint Defense for SAU.,
23/05/2017,10:48:50,Information,Register with MCS...,
23/05/2017,10:48:51,Information,The SAU configuration could not be retrieved, pre-check for configuration not done.,
23/05/2017,10:49:02,Information,Triggering update...,
23/05/2017,10:49:02,Information,Update in progress detected, waiting,

 

 

Can someone please advise.

 

 

Thanks

Darren



This thread was automatically locked due to age.
  • Do you have the sophosupdate.log file found here:

    C:\ProgramData\Sophos\AutoUpdate\logs\

    Regards,

    Jak

  • Trace(2017-Apr-25 07:12:08): CMyApp::InitInstance 129: Starting ALMon...
    Trace(2017-Apr-25 07:12:08): CMyApp::InitInstance 131: Set process security...
    Trace(2017-Apr-25 07:12:08): CMyApp::LoadLanguageResources 356: Loading language resource...
    Trace(2017-Apr-25 07:12:09): CMainFrame::ReadMonitorConfigDetails 807: Local config file C:\ProgramData\Sophos\AutoUpdate\config\imonlocal.cfg does not exist. Using central configuration values
    Trace(2017-Apr-25 07:12:09): CMainFrame::ReadMonitorConfigDetails 866: Skipping configuration option AllowLocalConfig
    Trace(2017-Apr-25 07:12:09): CMainFrame::ReadMonitorConfigDetails 866: Skipping configuration option LogErrors
    Trace(2017-Apr-25 07:19:17): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-Apr-25 08:17:20): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-Apr-25 09:17:21): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-Apr-25 10:17:20): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-Apr-25 11:17:20): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-Apr-25 12:17:20): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-Apr-25 13:17:15): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-Apr-25 14:17:21): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-Apr-25 15:17:15): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-Apr-25 16:17:19): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-Apr-25 17:17:16): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-Apr-25 17:22:27): CMainFrame::OnEndSession 1275: Session ending = 1
    Trace(2017-Apr-26 07:10:05): CMyApp::InitInstance 129: Starting ALMon...
    Trace(2017-Apr-26 07:10:05): CMyApp::InitInstance 131: Set process security...
    Trace(2017-Apr-26 07:10:05): CMyApp::LoadLanguageResources 356: Loading language resource...
    Trace(2017-Apr-26 07:10:06): CMainFrame::ReadMonitorConfigDetails 807: Local config file C:\ProgramData\Sophos\AutoUpdate\config\imonlocal.cfg does not exist. Using central configuration values
    Trace(2017-Apr-26 07:10:06): CMainFrame::ReadMonitorConfigDetails 866: Skipping configuration option AllowLocalConfig
    Trace(2017-Apr-26 07:10:06): CMainFrame::ReadMonitorConfigDetails 866: Skipping configuration option LogErrors
    Trace(2017-Apr-26 07:16:54): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-Apr-26 08:15:18): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-Apr-26 09:15:15): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-Apr-26 10:15:15): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-Apr-26 11:15:16): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-Apr-26 12:15:18): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-Apr-26 13:15:14): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-Apr-26 14:15:15): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-Apr-26 15:15:16): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-Apr-26 16:15:25): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-Apr-26 17:15:15): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-Apr-26 17:20:44): CMainFrame::OnEndSession 1275: Session ending = 1
    Trace(2017-Apr-27 07:12:38): CMyApp::InitInstance 129: Starting ALMon...
    Trace(2017-Apr-27 07:12:38): CMyApp::InitInstance 131: Set process security...
    Trace(2017-Apr-27 07:12:38): CMyApp::LoadLanguageResources 356: Loading language resource...
    Trace(2017-Apr-27 07:12:38): CMainFrame::ReadMonitorConfigDetails 807: Local config file C:\ProgramData\Sophos\AutoUpdate\config\imonlocal.cfg does not exist. Using central configuration values
    Trace(2017-Apr-27 07:12:38): CMainFrame::ReadMonitorConfigDetails 866: Skipping configuration option AllowLocalConfig
    Trace(2017-Apr-27 07:12:38): CMainFrame::ReadMonitorConfigDetails 866: Skipping configuration option LogErrors
    Trace(2017-Apr-27 07:18:34): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-Apr-27 08:17:35): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-Apr-27 09:17:35): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-Apr-27 10:17:36): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-Apr-27 11:17:36): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-Apr-27 12:17:36): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-Apr-27 13:17:36): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-Apr-27 14:17:36): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-Apr-27 15:17:37): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-Apr-27 16:17:36): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-Apr-27 17:16:36): CMainFrame::OnEndSession 1275: Session ending = 1
    Trace(2017-Apr-28 07:11:17): CMyApp::InitInstance 129: Starting ALMon...
    Trace(2017-Apr-28 07:11:17): CMyApp::InitInstance 131: Set process security...
    Trace(2017-Apr-28 07:11:18): CMyApp::LoadLanguageResources 356: Loading language resource...
    Trace(2017-Apr-28 07:11:18): CMainFrame::ReadMonitorConfigDetails 807: Local config file C:\ProgramData\Sophos\AutoUpdate\config\imonlocal.cfg does not exist. Using central configuration values
    Trace(2017-Apr-28 07:11:18): CMainFrame::ReadMonitorConfigDetails 866: Skipping configuration option AllowLocalConfig
    Trace(2017-Apr-28 07:11:18): CMainFrame::ReadMonitorConfigDetails 866: Skipping configuration option LogErrors
    Trace(2017-Apr-28 07:18:22): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-Apr-28 08:16:30): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-Apr-28 09:16:29): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-Apr-28 10:16:29): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-Apr-28 11:16:29): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-Apr-28 12:16:30): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-Apr-28 13:16:29): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-Apr-28 14:16:30): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-Apr-28 15:16:29): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-Apr-28 16:16:30): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-Apr-28 17:16:29): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-Apr-28 17:18:34): CMainFrame::OnEndSession 1275: Session ending = 1
    Trace(2017-May-09 07:11:23): CMyApp::InitInstance 129: Starting ALMon...
    Trace(2017-May-09 07:11:23): CMyApp::InitInstance 131: Set process security...
    Trace(2017-May-09 07:11:23): CMyApp::LoadLanguageResources 356: Loading language resource...
    Trace(2017-May-09 07:11:23): CMainFrame::ReadMonitorConfigDetails 807: Local config file C:\ProgramData\Sophos\AutoUpdate\config\imonlocal.cfg does not exist. Using central configuration values
    Trace(2017-May-09 07:11:23): CMainFrame::ReadMonitorConfigDetails 866: Skipping configuration option AllowLocalConfig
    Trace(2017-May-09 07:11:23): CMainFrame::ReadMonitorConfigDetails 866: Skipping configuration option LogErrors
    Trace(2017-May-09 07:18:26): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-09 08:18:25): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-09 09:18:08): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-09 10:18:08): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-09 11:18:21): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-09 12:20:20): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-09 13:18:28): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-09 14:18:32): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-09 15:18:13): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-09 16:18:13): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-09 17:18:11): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-09 17:20:26): CMainFrame::OnEndSession 1275: Session ending = 1
    Trace(2017-May-10 07:09:42): CMyApp::InitInstance 129: Starting ALMon...
    Trace(2017-May-10 07:09:42): CMyApp::InitInstance 131: Set process security...
    Trace(2017-May-10 07:09:42): CMyApp::LoadLanguageResources 356: Loading language resource...
    Trace(2017-May-10 07:09:42): CMainFrame::ReadMonitorConfigDetails 807: Local config file C:\ProgramData\Sophos\AutoUpdate\config\imonlocal.cfg does not exist. Using central configuration values
    Trace(2017-May-10 07:09:42): CMainFrame::ReadMonitorConfigDetails 866: Skipping configuration option AllowLocalConfig
    Trace(2017-May-10 07:09:42): CMainFrame::ReadMonitorConfigDetails 866: Skipping configuration option LogErrors
    Trace(2017-May-10 07:17:17): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-10 08:14:53): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-10 09:14:51): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-10 10:14:51): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-10 11:14:51): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-10 12:14:52): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-10 13:14:51): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-10 14:14:56): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-10 15:14:51): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-10 16:15:04): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-10 17:14:54): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-10 17:20:22): CMainFrame::OnEndSession 1275: Session ending = 1
    Trace(2017-May-11 07:13:01): CMyApp::InitInstance 129: Starting ALMon...
    Trace(2017-May-11 07:13:01): CMyApp::InitInstance 131: Set process security...
    Trace(2017-May-11 07:13:01): CMyApp::LoadLanguageResources 356: Loading language resource...
    Trace(2017-May-11 07:13:01): CMainFrame::ReadMonitorConfigDetails 807: Local config file C:\ProgramData\Sophos\AutoUpdate\config\imonlocal.cfg does not exist. Using central configuration values
    Trace(2017-May-11 07:13:01): CMainFrame::ReadMonitorConfigDetails 866: Skipping configuration option AllowLocalConfig
    Trace(2017-May-11 07:13:01): CMainFrame::ReadMonitorConfigDetails 866: Skipping configuration option LogErrors
    Trace(2017-May-11 07:16:40): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-11 08:16:08): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-11 09:16:06): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-11 10:16:10): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-11 11:16:08): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-11 12:16:06): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-11 13:16:06): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-11 14:16:06): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-11 15:16:06): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-11 16:20:13): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-11 16:37:43): CMainFrame::OnEndSession 1275: Session ending = 1
    Trace(2017-May-12 07:11:16): CMyApp::InitInstance 129: Starting ALMon...
    Trace(2017-May-12 07:11:16): CMyApp::InitInstance 131: Set process security...
    Trace(2017-May-12 07:11:16): CMyApp::LoadLanguageResources 356: Loading language resource...
    Trace(2017-May-12 07:11:16): CMainFrame::ReadMonitorConfigDetails 807: Local config file C:\ProgramData\Sophos\AutoUpdate\config\imonlocal.cfg does not exist. Using central configuration values
    Trace(2017-May-12 07:11:16): CMainFrame::ReadMonitorConfigDetails 866: Skipping configuration option AllowLocalConfig
    Trace(2017-May-12 07:11:16): CMainFrame::ReadMonitorConfigDetails 866: Skipping configuration option LogErrors
    Trace(2017-May-12 07:21:57): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-12 08:16:27): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-12 09:16:32): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-12 10:17:16): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-12 11:16:29): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-12 12:16:59): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-12 13:16:30): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-12 14:16:37): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-12 15:16:59): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-12 16:19:27): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-12 17:01:58): CMainFrame::OnEndSession 1275: Session ending = 1
    Trace(2017-May-15 07:51:02): CMyApp::InitInstance 129: Starting ALMon...
    Trace(2017-May-15 07:51:02): CMyApp::InitInstance 131: Set process security...
    Trace(2017-May-15 07:51:02): CMyApp::LoadLanguageResources 356: Loading language resource...
    Trace(2017-May-15 07:51:02): CMainFrame::ReadMonitorConfigDetails 807: Local config file C:\ProgramData\Sophos\AutoUpdate\config\imonlocal.cfg does not exist. Using central configuration values
    Trace(2017-May-15 07:51:02): CMainFrame::ReadMonitorConfigDetails 866: Skipping configuration option AllowLocalConfig
    Trace(2017-May-15 07:51:02): CMainFrame::ReadMonitorConfigDetails 866: Skipping configuration option LogErrors
    Trace(2017-May-15 07:58:34): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-15 08:57:26): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-15 09:00:42): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-15 09:56:17): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-15 10:56:17): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-15 11:56:21): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-15 12:57:13): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-15 13:56:59): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-15 14:56:41): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-15 15:56:19): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-15 16:57:24): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-15 17:07:21): CMainFrame::OnEndSession 1275: Session ending = 1
    Trace(2017-May-16 07:12:25): CMyApp::InitInstance 129: Starting ALMon...
    Trace(2017-May-16 07:12:25): CMyApp::InitInstance 131: Set process security...
    Trace(2017-May-16 07:12:25): CMyApp::LoadLanguageResources 356: Loading language resource...
    Trace(2017-May-16 07:12:25): CMainFrame::ReadMonitorConfigDetails 807: Local config file C:\ProgramData\Sophos\AutoUpdate\config\imonlocal.cfg does not exist. Using central configuration values
    Trace(2017-May-16 07:12:25): CMainFrame::ReadMonitorConfigDetails 866: Skipping configuration option AllowLocalConfig
    Trace(2017-May-16 07:12:25): CMainFrame::ReadMonitorConfigDetails 866: Skipping configuration option LogErrors
    Trace(2017-May-16 07:20:55): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-16 08:17:43): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-16 09:17:38): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-16 10:17:41): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-16 11:18:24): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-16 12:18:40): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-16 13:18:03): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-16 14:18:03): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-16 15:20:52): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-16 16:18:17): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-16 17:15:02): CMainFrame::OnEndSession 1275: Session ending = 1
    Trace(2017-May-17 07:11:01): CMyApp::InitInstance 129: Starting ALMon...
    Trace(2017-May-17 07:11:01): CMyApp::InitInstance 131: Set process security...
    Trace(2017-May-17 07:11:01): CMyApp::LoadLanguageResources 356: Loading language resource...
    Trace(2017-May-17 07:11:02): CMainFrame::ReadMonitorConfigDetails 807: Local config file C:\ProgramData\Sophos\AutoUpdate\config\imonlocal.cfg does not exist. Using central configuration values
    Trace(2017-May-17 07:11:02): CMainFrame::ReadMonitorConfigDetails 866: Skipping configuration option AllowLocalConfig
    Trace(2017-May-17 07:11:02): CMainFrame::ReadMonitorConfigDetails 866: Skipping configuration option LogErrors
    Trace(2017-May-17 07:23:04): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-17 08:23:08): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-17 09:23:08): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-17 10:23:51): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-17 11:23:30): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-17 12:23:04): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-17 13:23:03): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-17 14:23:51): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-17 15:24:28): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-17 16:23:31): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-17 17:22:07): CMainFrame::OnEndSession 1275: Session ending = 1
    Trace(2017-May-18 07:12:11): CMyApp::InitInstance 129: Starting ALMon...
    Trace(2017-May-18 07:12:11): CMyApp::InitInstance 131: Set process security...
    Trace(2017-May-18 07:12:11): CMyApp::LoadLanguageResources 356: Loading language resource...
    Trace(2017-May-18 07:12:11): CMainFrame::ReadMonitorConfigDetails 807: Local config file C:\ProgramData\Sophos\AutoUpdate\config\imonlocal.cfg does not exist. Using central configuration values
    Trace(2017-May-18 07:12:11): CMainFrame::ReadMonitorConfigDetails 866: Skipping configuration option AllowLocalConfig
    Trace(2017-May-18 07:12:11): CMainFrame::ReadMonitorConfigDetails 866: Skipping configuration option LogErrors
    Trace(2017-May-18 07:19:50): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-18 08:17:10): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-18 09:17:50): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-18 10:19:39): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-18 11:17:05): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-18 12:16:35): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-18 13:16:28): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-18 14:17:12): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-18 15:17:26): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-18 16:16:32): CMainFrame::GetProductLongName 1101: Failed with error code 0x80004005
    Trace(2017-May-18 16:26:39): CMainFrame::OnLaunchSAV 516: Launching SAV...
    Trace(2017-May-18 16:39:59): RegistryWatcherThread::RunRegistryWatcherThread 581: RegNotifyChangeKeyValue failed
    Trace(2017-May-18 16:41:34): CMainFrame::OnEndSession 1275: Session ending = 1