This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Why is the Hitmanpro service installed and used when it is Sophos Intercept?

I understand it is Hitmanpro's software, but why does it show as Hitmanpro and not a rebranded Sophos name? It would make sense to keep all the services together. Was this intentional?



This thread was automatically locked due to age.
Parents
  • T H I S !!!!

    This is the exact thing that PISSES off customers to no end from ALL software companies.

    Nearly TWO Years ago you stated below, yeah, we might try and rebrand the hitman name. Here it is 2018 and nothin' has changed.

    I thought hitman was bloody malware crap and spent the better half of the day trying to rid the bloody thing off our servers but, of course, couldnt.

    It wasnt until just now upon doing a google search that Ive learnt it is part of Sophos.

    1) We pay thousands of good dollars every year for a software product, and get re-branded stuff that we never knew about running in the background. We were never told about it. Sophos should be advertising this; forcing this down our throats upon installs or emails or something. Pushed out. Not end users having to google for it!!

    2) Hitman has been hitting our cpu's hard , as in, 100% for days. Why is the product so crappily written? Pure bloatware and poor sharing of resources.

    3) As admin I want to be in control of my hardware and software. Why lock it down so much that I need a 3 year software engineering course in order to unlock / uninstall your totally-locked up software?  Sure , it needs to be locked up and secure, but I think that Sophos has totally gone too far overboard and has lost the plot for simple administration.

    4) Change the bloody name on that dreadfully written software already.

     

    /cheesed-off admin user whom has had too much coffee.

  • Hello Bushy555,

    Apologies for the inconveniences this may have caused. I do not have an ETA regarding when will the name be updated, but let me try to find more information for you and update this thread as soon as I hear more.  ---> UPDATE (7/30/2018) --> There is no plan to change the Intercept X components (processes/services) names at this time. 

    In the meantime, please review this article as it covers all the Sophos Components and their names.
     
    As for the uninstall, Tamper protection exists to avoid unauthorized users and certain types of malware from uninstalling Sophos or disabling its components. Please see the FAQ for more information.
    If you ever need to recover a system with tamper protection (that cannot be disabled in the conventional ways), we do have a way for that as well: Sophos Endpoint Defense: How to recover a tamper protected system

    Regarding your concerns about CPU usage, I recommend that you start a support case via here  so that your issue can be further investigated.
    Once you create the ticket, please DM me the number so that I can follow up.

    Regards,

    Barb@Sophos
    Community Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.

     

Reply Children
  • Howdy!

     

    Serious Request: if Sophos cannot be bothered to rebrand, can I please beg that you at least put 'sophos' in the executable name so we know where its coming from? (and hence, a trail of bits to figure out how to get rid of it / stop it?)

     

    Sleep Deprived Home User / Admin Not At Work: Its good software, when needed.  However, how many damn years does it take for you guys to rebrand something like this?  Twice a year I run into a situation where suddenly hitmanpro is running when something else isnt working and it takes me an hour to figure out, again, that its fscking sophos I need to put the kibosh on!!!

    If I ran into these situations in the morning when I'm alert I'm sure my neurons would make the permanent connection so this wouldn't be a recurring thing - and maybe by me registering to post this informal complaint, when this happens again in 2021 (I'm sure you'll still be working on the branding) when this happens I'll not need to waste another hour!

    In summation: rebrand it already!!!!

    Thank you very kindly, and please pardon my candor.  You guys do make good software. (otherwise I'd not have implemented it at work or home!) But, seriously!!!