Problems with Office 365 / Office 2016

Can you let us know what OS you are using and if you are accessing the internet via a UTM ? 

Thanks

JG

Windows 7 Enterprise 64bit. They are connected via a UTM9.

Windows 7 Enterprise 64bit. They are connected via a UTM9.

I didn't know whether to start a new thread or keep going.  I'm seeing something similar, but not quite.  Haven't had any issues installing applications (Well actually one in particular that put it in a Lockdown State and no way to put in an exclusion because its a legitimate app), but the customer was having problems with actually running applications.  For example, they kept getting an Appcrash when using Microsoft Word.  The popup box that says "This application has stopped working" and you have to close out.  They had this on a couple applications, but nothing notified that it was Sophos doing it.  The only thing we knew is this just started Friday, so kinda had a feeling.  Disabling Hitmanpro service resolved all the issues for the multiple programs.  They had one in particular, a Document Camera.  They'd click on the software to launch it but then literally nothing happened, no errors, nothing, just wouldn't launch.  Disabled Hitmanpro service and everything worked flawlessly.  So long story short I had to remove Intercept X from all machines tonight so they could work tomorrow and will probably need to open a support ticket to resolve.  I'll let everyone know what I find.

Thanks

I find it frustrating to have "something" blocking an application from loading, running or installing but no information as to why.  I have begun expecting Sophos for all the problems and when you can turn off a Sophos service and have things work. . .

There needs to be better information from the managing software to tell you what is blocked and why.  Then there needs to be help in solving the problem and not check with the non-Sophos software publisher for the solution (that was one support tech's solution).

I'm not certain, but it appears that the latest version of Cloud Advanced is also blocking 365/2016 c2r updates.

Agreed, we know it is blocking 'something' if it just told us we could setup exceptions. I've tried a handful of exceptions I think may work but it hasn't fixed the issue because the exceptions I am setting up are just guesses.

HI ALL

We apologize for any inconvenience may have caused , We have recognized the issue and we are currently working on the issue and soon shall be updated .  You may refer the link below

https://community.sophos.com/kb/en-us/124988#Critical

Thanks and Regards

Aditya Patel