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Problems with Office 365 / Office 2016

We are now unable to install Office365 / Office 2016 using the Office Deployment Tool.  Because we have a bunch of new things from Sophos going on (new firewall, anti-virus int he cloud and the "ultimate" beta) we are struggling to find the source of the problem.

We do know there are issues with the firewall and the download of the software.

We also know that once we get around the download problem the installation is failing both inside and outside the firewall, indicating that  it might be an antivirus issue. 

The error I can find is "C2R client returned failing error code 17002".  Following through Microsoft's troubleshooting, the one thing I haven't done yet is disable anti-virus.

When deploying to enterprises (even small ones like mine) having to disable anti-virus on each one to deploy software is going to be a pain in the butt. ( I posted  something about not being able to disable tamper protection for "Spectrum" / "Sophos Ultimate").

Please include ways that administrators can distribute software without massive painful hurdles to cross.



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  • We are having the exact same issue. We cannot install office C2R through the deployment tool while Intercept is enabled. Disabling it and it work okays. We get no reports in the error log of what is being blocked so I can't setup exceptions. If it at lest told me what is it was blocking I would know what to allow. As it stands this makes doing deployments impossible.

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  • We are having the exact same issue. We cannot install office C2R through the deployment tool while Intercept is enabled. Disabling it and it work okays. We get no reports in the error log of what is being blocked so I can't setup exceptions. If it at lest told me what is it was blocking I would know what to allow. As it stands this makes doing deployments impossible.

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