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Problems with Office 365 / Office 2016

We are now unable to install Office365 / Office 2016 using the Office Deployment Tool.  Because we have a bunch of new things from Sophos going on (new firewall, anti-virus int he cloud and the "ultimate" beta) we are struggling to find the source of the problem.

We do know there are issues with the firewall and the download of the software.

We also know that once we get around the download problem the installation is failing both inside and outside the firewall, indicating that  it might be an antivirus issue. 

The error I can find is "C2R client returned failing error code 17002".  Following through Microsoft's troubleshooting, the one thing I haven't done yet is disable anti-virus.

When deploying to enterprises (even small ones like mine) having to disable anti-virus on each one to deploy software is going to be a pain in the butt. ( I posted  something about not being able to disable tamper protection for "Spectrum" / "Sophos Ultimate").

Please include ways that administrators can distribute software without massive painful hurdles to cross.



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  • Today we have faced issue with installation of Office 2016 /Office 365 package downloaded directly from microsoft website. 

    Here is the error which was generated by Sophos:

    Disabling switches from the spectrum control panel didn't resolve issue. We had to stop some services in the windows console. Tried to disable almost all of them, but installation continued after hitmanpro.alert service was stopped.

    Here is error from the sophos central panel:

    'Lockdown' exploit prevented in Microsoft Office Software Protection Platform Service

    BR,

    Lukasz

  • Question  for you  - are you using a Sophos UTM ? 

    We will need the following sent to us:-

    • File output from  Sophos Diagnostic Utility  ( you find this from the program files menu )
    • Zip'd collection  of log files from C:\ProgramData\Sophos\Clean\Logs and C:\ProgramData\HitmanPro.Alert\Logs

    You can use https://www.wetransfer.com/  for free to send us the file.   Suggest you zip them all together and use a password.  Please send the details to me via the forum messaging. 

Reply
  • Question  for you  - are you using a Sophos UTM ? 

    We will need the following sent to us:-

    • File output from  Sophos Diagnostic Utility  ( you find this from the program files menu )
    • Zip'd collection  of log files from C:\ProgramData\Sophos\Clean\Logs and C:\ProgramData\HitmanPro.Alert\Logs

    You can use https://www.wetransfer.com/  for free to send us the file.   Suggest you zip them all together and use a password.  Please send the details to me via the forum messaging. 

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