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Hanan Al Mutairi over 3 years ago

I face this problem in my windows (windows 7 32 bits)
anybody can help me to solve it

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0 Shweta over 3 years ago

Hi Hanan Al Mutairi

Would you please suggest on how many machines you are seeing this issue? The failing component Sophos.Encryption.ContextMenu.dll is only required for the "secure sharing" feature in the context menu of the Windows Explorer (creating password encrypted files). Could you please try to rename the dll on of clients running this OS.

Shweta

Community Support Engineer | Sophos Technical Support
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0 Hanan Al Mutairi over 3 years ago in reply to Shweta

Just in one pc
I will try rename 'Sophos.Encryption.ContextMenu.dll' then tell you.
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0 Hanan Al Mutairi over 3 years ago in reply to Shweta

Just in one pc
I will try rename 'Sophos.Encryption.ContextMenu.dll' then tell you.
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0 Shweta over 3 years ago in reply to Hanan Al Mutairi

Hi Hanan Al Mutairi

Sure, please let us know how it goes.

Shweta

Community Support Engineer | Sophos Technical Support
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0 jak over 3 years ago in reply to Shweta

Could it be the same as this issue:
https://community.sophos.com/kb/en-us/135504

Have you got the patches?
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