I try to install Sophos endpoint but I have this issue
I had a program in my laptop and I deleted but when I search in registry file I found some file related to Sophos
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I try to install Sophos endpoint but I have this issue
I had a program in my laptop and I deleted but when I search in registry file I found some file related to Sophos
Could you please run below command and see what are the components that are still being installed on the machine.
REG QUERY HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall /s /f SOPHOS
Once done, kindly take a registry backup before making any changes in the registry. Kindly check on the below location if there are any remnants of the older Sophos version installed.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes
HKEY_CLASSES_ROOT\Installer\UpgradeCodes\
HKEY_CLASSES_ROOT\Installer\Products\
Let me know how this goes.
Shweta
that what appears
yes there is some file in registry, but I didn't delete it
Thank you for providing the screenshot. Could you please try the steps listed in this article and see if you are able to uninstall Sophos completely, it has all the registries that are listed in the above command. Let me know how it goes.
Shweta
Could you please check under C:\Programfiles\ ,C:\Program Files(x86) and C:\Programdata if there are any Sophos Folders? Try to create the bat file as per the above article and run the same on the machine and see if it uninstalls all the remnants from an older version of Sophos installed. If you are still facing the issue, I would recommend creating a support case.
Shweta