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I try to install Sophos endpoint but I have this issueI had a program in my laptop and I deleted but when I search in registry file I found some file related to Sophos
Hi Hanan Al Mutairi
I'd suggest you to log a case with Sophos support here as they'll help you to uninstall the Sophos product completely and will help you to install on your machine.
Once the case has been logged, Please PM me the case details.
Could you please run below command and see what are the components that are still being installed on the machine.
REG QUERY HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall /s /f SOPHOS
Once done, kindly take a registry backup before making any changes in the registry. Kindly check on the below location if there are any remnants of the older Sophos version installed.
Let me know how this goes.
In reply to Shweta:
that what appears
yes there is some file in registry, but I didn't delete it
In reply to Hanan Al Mutairi:
Thank you for providing the screenshot. Could you please try the steps listed in this article and see if you are able to uninstall Sophos completely, it has all the registries that are listed in the above command. Let me know how it goes.
Could you please check under C:\Programfiles\ ,C:\Program Files(x86) and C:\Programdata if there are any Sophos Folders? Try to create the bat file as per the above article and run the same on the machine and see if it uninstalls all the remnants from an older version of Sophos installed. If you are still facing the issue, I would recommend creating a support case.