sophos suse linux installation failure

Hi,

/Sophosinstall.sh

This software is governed by the terms and conditions of a licence agreement with Sophos Limited.

Installing Sophos Anti-Virus for Linux with arguments: []

Downloading medium installer

Checking we can connect to Sophos Central (at dzr-mcs-amzn-eu-west-1-9af7.upe.p.hmr.sophos.com/.../ep)...

Finished downloading the medium installer.

Running medium installer (this may take some time)

Traceback (most recent call last):

  File "talpa_select.py", line 2365, in <module>

  File "talpa_select.py", line 2358, in main

  File "talpa_select.py", line 2353, in process

  File "talpa_select.py", line 2181, in _action

  File "talpa_select.py", line 163, in __init__

  File "/build/input/python/install64/lib/python2.7/locale.py", line 608, in getpreferredencoding

  File "/build/input/python/install64/lib/python2.7/locale.py", line 545, in getdefaultlocale

  File "/build/input/python/install64/lib/python2.7/locale.py", line 477, in _parse_localename

ValueError: unknown locale: UTF-8

 

Then I tried to uninstall , but I can't find  uninstaller under 

 opt/sophos-av/   

Thanks

Please help 

Thanks

  • In reply to aims2019 aims:

    As I said, I think you should contact Support so they can investigate further.

  • In reply to aims2019 aims:

    Hi,

    You will have to confirm if the package kernel-syms is installed already or not.

    If the installer cannot compile the kernel modules, a log file is created in the path /opt/sophos-av/log/talpaselect.log

     

    Please check that log and search for the error message.