sophos suse linux installation failure

Hello aims2019 ,

so these are actually two questions.

unknown locale: UTF-8
what's the output of the locale command?

can't find  uninstaller
so SAV has been installed and /opt/sophos-av/ exists but does not contain uninstall.sh? What does it contain?

Christian

locale
LANG=en_US.UTF-8
LC_CTYPE="en_US.UTF-8"
LC_NUMERIC="en_US.UTF-8"
LC_TIME="en_US.UTF-8"
LC_COLLATE="en_US.UTF-8"
LC_MONETARY="en_US.UTF-8"
LC_MESSAGES="en_US.UTF-8"
LC_PAPER="en_US.UTF-8"
LC_NAME="en_US.UTF-8"
LC_ADDRESS="en_US.UTF-8"
LC_TELEPHONE="en_US.UTF-8"
LC_MEASUREMENT="en_US.UTF-8"
LC_IDENTIFICATION="en_US.UTF-8"
LC_ALL=

so SAV has been installed and /opt/sophos-av/ exists but does not contain uninstall.sh? What does it contain?

there is etc  folder and update 

Thanks

locale
LANG=en_US.UTF-8
LC_CTYPE="en_US.UTF-8"
LC_NUMERIC="en_US.UTF-8"
LC_TIME="en_US.UTF-8"
LC_COLLATE="en_US.UTF-8"
LC_MONETARY="en_US.UTF-8"
LC_MESSAGES="en_US.UTF-8"
LC_PAPER="en_US.UTF-8"
LC_NAME="en_US.UTF-8"
LC_ADDRESS="en_US.UTF-8"
LC_TELEPHONE="en_US.UTF-8"
LC_MEASUREMENT="en_US.UTF-8"
LC_IDENTIFICATION="en_US.UTF-8"
LC_ALL=

so SAV has been installed and /opt/sophos-av/ exists but does not contain uninstall.sh? What does it contain?

there is etc  folder and update 

Thanks

Hello aims2019,

looks ok as far as I can tell. Perhaps DouglasLeeder can tell what might be wrong.

Christian

The medium installer has failed, because python doesn't like the locale setting. This leaves some bits from the initial thin installer download present in /opt/sophos-av, but those can be deleted without any problems.

Your locale looks reasonable from this reply, so I'm not sure where it's going wrong - it's ending up with "UTF-8" which isn't parsable.

Let's have a look at the environment:

echo LC_ALL=$LC_ALL

echo LC_CTYPE=$LC_CTYPE

echo LANG=$LANG

echo LANGUAGE=$LANGUAGE

locale

locale -a

FYI: This is the wrong group for Linux questions...

Hi,

Installed after setting "

export LC_ALL=en_US.UTF-8" 

Now the problem is 

./Sophosinstall.sh

This software is governed by the terms and conditions of a licence agreement with Sophos Limited.

Installing Sophos Anti-Virus for Linux with arguments: []

Downloading medium installer

Checking we can connect to Sophos Central (at dzr-mcs-amzn-eu-west-1-9af7.upe.p.hmr.sophos.com/.../ep)...

Finished downloading the medium installer.

Running medium installer (this may take some time)

Updating directly from Sophos.

Extra files updating is disabled. You can change updating settings using /opt/sophos-av/bin/savsetup.

Installing Sophos Anti-Virus....

Selecting appropriate kernel support...

When Sophos Anti-Virus starts, it updates itself to try to find a Sophos kernel interface module update. This might cause a significant delay.

Sophos Anti-Virus starts after installation.

Installation completed.

On-access scanning not available. It was not possible to obtain or build suitable kernel support because kernel headers are not installed.

Failed to update Sophos Anti-Virus

Registering with Sophos Central

Saving Sophos Central credentials

Starting Sophos Central Management Client

Now managed by Sophos Central

You have mail in /var/mail/root

Thanks

Yes, you need to install kernel headers, gcc and make to build Talpa for your kernel.

Hi,

Thanks for the reply . If you give some guidelines it would be great 

Thanks

Here is the KBA describing the situation: https://community.sophos.com/kb/en-us/13503

Unfortunately different distributions have different package management tools, and name the packages differently, and I don't know SuSE well enough to advise what is required, beyond the generic information.

Hi,

The qrticle says if we are above version 10.5  ,  we can use fanotify . 

any pros and cons ? 

Thanks

If you click the link: https://community.sophos.com/kb/en-us/118216

That includes the limitations of fanotify.

Hi,

I am not a linux expert . it would be great if you can give some idea how to manually compile talpa 

Before running the the installer and to enable it to compile custom kernel modules, the following must be installed:

• The kernel source matching your running kernel (normally accessible from /lib/modules/`uname -r`/build/)
• A system.map file matching your running kernel (normally located in /boot/System.map-`uname -r`)
• GCC and configured development tools, e.g. make. (The version of GCC must be the same as the one used to compile your kernel.)

Most distributions provide a kernel-headers package which must also be installed. These distributions also provide all the required kernel sources to compile.

Note: For SuSE based distribution you will need the package kernel-syms from the running kernel version.

In the above what exactly they are saying 

Thanks

They are saying you need to install kernel headers, gcc and make.

I'm afraid I don't know SuSE well enough to advice you how to install packages or which packages are required.