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One of our customers has a Windows 10 device with EAP of Intercept X V.2 While trying to uninstall his Hyper-V, some services remained. After reboot the complete system was wrecked and Sophos didn't receive any more update from the management console.
Specs of his device:
He was able to log in via safe mode and alter registry settings to uninstall Sophos completely and perform re-install.
This solved issue.
Anyone has seen this before?
We have seen some uninstall issues with the EAP that are being addressed prior to GA.
I will see if engineering can reproduce this specific uninstall behavior on a windows 10 VM.
Thanks for the input.