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Howdy, please advise on how to install the sophos tester v22.214.171.124 on to W10 x64 system for testing. Error message: Install failed. Then the next error: HERE:show usage.Note, that we have checked and no tester dll files in the c:\windows\system32 dir, also note if running the install to a sandboxie space allows the tool to install/run but not execute any test due it not interacting to various apps such as chrome, adobe, etc.
You aren't the only one experiencing this issue. I'm having it on some of most of my 64bit OS's.
Does any one have a suggestion on this issue? Perhaps a good question is why the tool needs installation and cant run as a 'portable application' ?
Can you try installing with version of Sophostester from here? If you still see it failing can you provide me the SophosTest-install.log from the user temp folder.
In reply to Gowtham Mani:
Hi Gowtham Mani, I tried to install the file (SophosTesterv3212) after downloading same issue as before?
Please note that if I run the installer in a sandboxie then it executes but when executing the different exploit it fails to load the driver.
In reply to MX@DTG:
Did you find any SophosTest-install.log in the user temp folder?
Yes found the SophosTest-install.log in the %Temp% folder
Log ends with:
2018-07-26T09:50:35.266 --- Install started ---
2018-07-26T09:50:35.268 InstallFolder: error 5; CreateDirectory("C:\Program Files (x86)\Sophos")
2018-07-26T09:50:35.269 --- Uninstall started ---
2018-07-26T09:50:35.271 UninstallDriver: "tester" does not exist
2018-07-26T09:50:35.272 UninstallFile: "C:\WINDOWS\SysWOW64\tester86.dll" not found
2018-07-26T09:50:35.273 UninstallFile: "C:\WINDOWS\system32\tester64.dll" not found
2018-07-26T09:50:35.274 UninstallFile: "C:\WINDOWS\system32\drivers\tester64.sys" not found
2018-07-26T09:50:35.275 DeleteUninstallInfo: error 2; RegCreateKey("HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall", "Sophos Tester")
2018-07-26T09:50:35.276 UninstallFile: error 3; DeleteFile("C:\Program Files (x86)\Sophos\Sophos Tester\helper.exe")
2018-07-26T09:50:35.277 UninstallFile: error 3; DeleteFile("C:\Program Files (x86)\Sophos\Sophos Tester\SophosTester.exe")
2018-07-26T09:50:35.277 UninstallFolder: error 2; RemoveDirectory("C:\Program Files (x86)\Sophos\Sophos Tester")
2018-07-26T09:50:35.278 UninstallFolder: error 5; RemoveDirectory("C:\Program Files (x86)\Sophos")
2018-07-26T09:50:35.279 --- Uninstall finished (success) ---
2018-07-26T09:50:35.280 --- Install finished (failed) ---
2018-07-26T09:50:35.279 --- Uninstall finished (success) --- 2018-07-26T09:50:35.280 --- Install finished (failed) ---
From the log:
2018-07-26T09:50:35.268 InstallFolder: error 5; CreateDirectory("C:\Program Files (x86)\Sophos") - I belive it could permission issue.
Can you try creating the Directory "C:\Program Files (x86)\Sophos" and assign the permission's and then retry the installation?
The dir: 'C:\Program Files (x86)\Sophos' already exists as I am using the Sophos Central Endpoint with Intercept X
To me its quite risky to change permisions on the programs folder Sophos,
Should I create a sub folder and assign permission to that?
If the directory: 'C:\Program Files (x86)\Sophos' already exists, then setting the permission would the next suggestion I would suggest. Can you try installing it on some other test machine with the required permission and let us know if that works?
Do you have Sophos Central on affected machine?
If yes, disable Tamper Protection.
As others have said, you will need to DISABLE TAMPER PROTECTION to install SophosTester.
it can be turned back on once installed.
In reply to AzRoN:
Thanks AzRoN, this resolved the issue.