computers dont showup in dashboard

Hi Stretch James 

Could you make sure the clients are connected to internet without any Proxy/Restrictions and try opening the Central console in different browser. 

Hi, no proxys,no restrictions,no firewall ,firefox, chrome and edge all the same ,got the same problem on my laptop now as well ,new install,given up

First 2 pc s loaded with no glitches last year ,somewhere there is a  restriction ,as program is its working but essentially useless

Hi James,

Please try exporting a new client from the central console and reinstall it on the client machine. Let me know if the clients are still not reflecting the central account. Also please do share the License number of the product.

Hi , i have reinstalled the client  multiple times on both machines now ,no different ,where do i find the liscence number

Hi Stretch James 

Can you confirm me if it is Sophos home or Central, that you are using?

When i log in it takes me to home ,but it seems to be a new login screen ,compared to what im used to

I cant find my original invite ,i can only go back to march 2016

Laptop now shows under another machines history and the other machine is under my daughters pc history vant access any of the 2 new machines setting individually

hi Gowtham , OK this is what i have now , i have removed all sophos right down to registry level , and tried 9 times more ,No luck , removed everything , opened a new account and reloaded both new computers onto the new account , all good no problems , so i am left to believe the package i was given by Sophos was maybe only a 2 user package or my account has a problem . so I now have 2 user accounts for 4 machines , but my wife also pointed out last night her Laptop is also not on the old account and my windows tablet is also not showing on the old account , i never checked that before as there are no restrictions on them . there must be a restriction on the account somewhere.