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problem with video stream of pc

Hi, our customer have the Sophos antivirus and I have some problem with a new video surveillance platform.
I can see the video stream of cameras with the browers Internet Explorer.

When my pc connects to the same LAN of all cameras I don't have the problem with the video stream. But when my customer he want to see it with his pc (it connects in his LAN of company) there are some problem: the video stream get delay of 4/5 minutes if I see only one camera. If I want to see all cameras with NVR it's impossible. With my pc I don't problem.

When my customer disactives Sophos, it functions all very good.

Which will be the problem? He must disactive some thing from Sophos?

Thanks



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