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Mails from home-mail.sophos.com will be blocked

watched_me

Hi!

I've forgotten my password for my Sophos Home Account, and I will NOT receive the password reset mails.
After some investigation, I have found out, that my mail provider will block mails, which do not have a valid sender address.

"home-mail.sophos.com" is not a valid sender address, because there is an "incorrect" dns record (returns 127.0.0.1).
Mails from "id.sophos.com" and from the community "mail.community.sophos.com" could be received, because those domains have a valid dns record.

The question now is, how do I access the password reset link, when my provider does not accept such mails?
I can't imagine, that I'm the only one with such an issue.



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  • 0

    Hi 

    Could you provide us the more details why your ISP has blocked this address? Would it seem DMARC is still published?

    Regards,

    Aditya Patel
    Global Escalation Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.

  • 0 in reply to Aditya Patel

    Hi!

    I've asked the support and they told me, that those mails will be dropped, because the reverse lookup from the sender address isn't valid and there is no "reply-to" address.

    I am very suprised, that I could receive mails from:
    * Sophos Community (noreply@mail.community.sophos.com)
    * Sophos ID (customerservice@id.sophos.com)
    * Sophos MyUTM (myutm@sophos.com)

    but not from Sophos Home (no-reply@home-mail.sophos.com)?

    The last mail, which I could find was received from Sophos Home was on 29.10.2017 15:38.
    The only difference I've found (compared with a gmail test account) is, that there is no "reply-to" anymore.

    From: Sophos Home <do-not-reply@home-mail.sophos.com>
    Reply-To: do-not-reply@cloud.sophos.com

    If I interpreted that correctly, the "home-mail.sophos.com" reverse lookup could also be "wrong" in the past, but there was a "valid" reply-to entry.
    From my point of view "mail.community.sophos.com", "id.sophos.com", "sophos.com" and "cloud.sophos.com" have a "valid" reverse lookup result.

    I don't wanna blame anyone at this - I just wanna get those mails, because also my "password forgotten" mail is missing :/
    I've register another (for test purposes) home account with gmail.com address, and there it works.

    I'll ask my mail provider regarding the DMARC.

    Kind regards
    Patrick

  • +1 in reply to watched_me

    Sophos Home sender address has been changed to "no-reply@mail.home.sophos.com"...now it works!

    Kind regards!!!!

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