We'd love to hear about it! Click here to go to the product suggestion community
Have been running Sophos Home on a MacBook Air for years, no issue at all. Mac has been running on High Sierra OS 10.13.6 for a good while now and there have been no changes to the OS or system. But for the past six weeks or so, I've noticed my CPU straining despite very little activity, multiple times a day. The laptop gets extremely hot and the fans go bonkers. When this happens Activity Monitor shows that the process 'SophosSXLD' is using 90+% of CPU capacity, though Sophos itself doesn't appear to be doing anything other than sitting there in the background. The only way to resolve these episodes is to force quit that process. Of course, it 'respawns' and in a little while is taking over the CPU again.
I'd really like to stop this from happening, but not sure what to try from here.
>Sophos is fully updated.
>I have already uninstalled and reinstalled Sophos, with no change
Hi T M2
Could you please suggest whether you are using Sophos Home premium or basic?
If you have a license for Sophos Home, I'd request you to open a case with Sophos home support.
In reply to Jasmin:
Hi Jasmin, I'm using the basic version which is why I haven't opened up a support case, thanks.
In reply to Cedric LEBLOND:
Hi Cedric LEBLOND
Our team is currently investigating the issue. The workaround available is to kill the process(this is temporary). Also, if you are using Sophos Home Premium, you can log a request here for an in-depth investigation.