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Got this message when updating Sophos Home Edition for Mac:
Could not contact Primary Server. URL Error: 3 July 2015
Mac OS X 10.10.4
Sophos Home Edition 9.2.4
As I'm in Australia and this is first report for 3rd July, am thinking this may be a cloud error with Sophos infrastructure.
If not, there's something else amiss... have cleared cache and restarted.
In reply to bobcook:
In reply to DanRoss:
In reply to Pat_E:
In reply to MarkAdams:
No idea what all those messages OSInstaller: (SB) Done Shoving Sandbox... actually means, but looks like perhaps an OS upgrade? Definitely not our software.
Our installer messages start with the line Sophos Installer: [SMEInstallController.m:209] Installing opm-sa-installer version 9.2.8
The most interesting line is Sophos Installer: [SMEInstallController.m:659] The receipt has been damaged. The previous installation will be removed. This means our installer (for the upgrade) failed to run the stored installer (for the current installation) that lives in /Library/Application Support/Sophos. Further reading of the messages suggests that it managed to remove the previous version and successfully install the new version. That is where the log ends.
From just this log, I conclude the following things:
What is the current state of your system?
Hi am in MEXICO CITY
getting same error "sever cannot update at this time"
no luck since 3pm on 14th october
LOG COPY HERE
com.sophos.autoupdate: Error: Failed to download packages at 16:27:18 14 October 2016com.sophos.autoupdate: Error: Could not contact primary server at 16:27 on 14 October 2016com.sophos.autoupdate: URL is invalid
I have been having issues with updating Sophos Home also in my Mac. Strangely, I cannot update at home, but at school I can update the anti-virus successfully. Before I can update Sophos successfully at home. But, lately I cannot update at home; although, I was able to update last night once. The message on the menu bar says "Could not contact primary server". Perhaps, either there's some issue with the primary server or my connection at home is just insufficient for the update?
I'm having the same problem on a machine which has been disconnected for a few months (9.6.2, threat engine 3.68.0, threat data 5.39) and an Optus Home Wireless Broadband service.
I suggest it is probably an interaction between their proxies for their 4G services (possibly only those used for the speed-limited home broadband service) and your CDN.