Installation of antivirus on clean Ubuntu 18.04 fails

I am trying to install Sophos antivirus for Linux (free), version 9 on a cleanly intalled Ubuntu 18.04.

When running install.sh, I consequently am getting the following error message:

 

....
Do you need a proxy to access Sophos updates? Yes(Y)/No(N) No
>

Fetching free update credentials.
Installing Sophos Anti-Virus....
Installation aborted.
Failed to load virus data [0xffffffff8004022d]

What is wrong, this used to work perfectly until now!

  • Hello Alex Klara,

    I think can tell what it signifies or how to troubleshoot it.

    Christian

  • 0x...22d means SOPHOS_SAVI_MISSING_VDL_PART

     

    That's really weird. It's an error from the engine check, that we perform as part of the installation. 

    Is it possible you've run/running out of space on the /tmp partition?

     

  • In reply to DouglasLeeder:

    install.sh has execution permission. When starting the installation, I have 21G free disk space...

  • In reply to Alex Klara:

    Ok, that rules out running out of disk space. Could you try running the installer with --verbose argument. It should output the stdout/stderr from engineCheck, and we can see what it produced, if anything.

     

  • In reply to DouglasLeeder:

    I have only included the last part of the log output. Please let me know if you need the complete (extensive) log...

    ...
    The Free version of Sophos Anti-Virus for Linux comes with no support.
    Forums are available for our free tools at http://openforum.sophos.com/
    Do you need a proxy to access Sophos updates? Yes(Y)/No(N) No
    > n
    Fetching free update credentials.
    Installing Sophos Anti-Virus....
    Engine check returned: 1
    stdout:
    Running scanStream
    Got savi factory
    Got savi object
    Initialised savi
    Set config
    stderr:
    Unable to load virus data [0xffffffff8004022d]
    Installation aborted.
    Failed to load virus data [0xffffffff8004022d]
    Exception traceback: Traceback (most recent call last):
    File "Controller.py", line 123, in action
    File "Controller.py", line 396, in __install
    File "Controller.py", line 941, in __performActions
    File "ActionList.py", line 165, in doOperation
    File "ActionList.py", line 152, in __doInstall
    File "AbstractAction.py", line 62, in installAction
    File "EngineCheck.py", line 102, in updateAction
    EngineCheckException: Failed to load virus data [0xffffffff8004022d]
  • In reply to Alex Klara:

    I'm afraid that just confirms what we say before.

     

    Maybe it's corruption of the installer tarfile? Maybe worth downloading a fresh copy?

     

    I'm not sure what else it might be.

  • In reply to DouglasLeeder:

    I've downloaded the installer tar again. That solved the problem!

    Somehow it must have become corrupt...