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thumbprint leading to wrong app?

S10+ latest Android and latest sophos gives me a problem. I open messages and press fingerprint but Gmail then opens. RSA leads to Chrome etc. Often have to enter print twice and grace period does not work. This all used to be fine. Anybody else get this?

  • Hi  

    We apologize for the inconvenience you are facing. To get a better understanding of the issue, I would request you to post a few screenshots with a bit more detail. 

  • In reply to Yashraj:

    Hi Yashraj,


    screenshots are difficult as it is transitional screens.


    Generally I can repeat opening messages, pressing my fingerprint, messages opens but immediately switches to gmail (I do not have gmail notifications turned

    RSA token is supposed to ask for prints but today did not - 2 days ago it asked twice before opening

    Yesterday Contacts took me to chrome after fingerprint

    If I go into messages via fingerprint then exit messages (perhaps using a second app for a minute) I get re-asked for my my fingerprint when I go back to messages despite being 2 mins (max) of my 10 minute grace period


    I did wonder if it was relatd to pending notifications but GMail is not set up for notifications and neither is chrome


    I hope this helps somewhat


  • In reply to Tim Pearce:


    Since this is happening during the transitional screens, it would be great if you could record your screen and share the video. Alternatively, if you are using Sophos Mobile Control to manage the device, you can create a support case for investigation.