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Sophos Endpoint Installation Issues

Carlos Osorio Vargas

I have been trying to install Sophos on my Mac for quite some time now and keep getting the installation failed message. I have tried removing and installing the software various times, but keep getting this message. On my latest try, the Sophos Endpoint Self Help tool was able to be installed and shows there is an issue with the system's Sophos Autoupdate (error messaging server). I have copied the install log below for reference. Thank you in advance for the help!!

 

2018-02-22 10:09:33-05 localhost Installer Progress[82]: Progress UI App Starting
2018-02-22 10:10:20-05 MacBook-Pro-de-Usuario-2 softwareupdated[245]: softwareupdated: Starting with build 10.13.2 (17C88)
2018-02-22 10:10:20-05 MacBook-Pro-de-Usuario-2 softwareupdated[245]: Initiating startup cleanup
2018-02-22 10:10:20-05 MacBook-Pro-de-Usuario-2 softwareupdated[245]: This could possibly be a restart after a crash.
2018-02-22 10:10:20-05 MacBook-Pro-de-Usuario-2 softwareupdated[245]: authorizeWithEmptyAuthorizationForRights: Requesting provided rights: 8
2018-02-22 10:10:21-05 MacBook-Pro-de-Usuario-2 suhelperd[246]: SUCleanup: /Library/Updates/AtomicUpdates - 0, /private/var/db/.AtomicSUStatus - 0.
2018-02-22 10:10:22-05 MacBook-Pro-de-Usuario-2 softwareupdated[245]: authorizeWithEmptyAuthorizationForRights: Requesting provided rights: 1
2018-02-22 10:10:27-05 MacBook-Pro-de-Usuario-2 Installer Progress[82]: IASGetCurrentInstallPhaseList: Unable to get phases
2018-02-22 10:10:27-05 MacBook-Pro-de-Usuario-2 Installer Progress[82]: IASGetCurrentInstallPhase: Unable to get the current phase name
2018-02-22 10:10:27-05 MacBook-Pro-de-Usuario-2 Installer Progress[82]: phaseName = (null)
2018-02-22 10:10:27-05 MacBook-Pro-de-Usuario-2 Installer Progress[82]: _currentPhase = "(null)", _phases = (null)
2018-02-22 10:10:27-05 MacBook-Pro-de-Usuario-2 Installer Progress[82]: Progress app is loading…
2018-02-22 10:10:27-05 MacBook-Pro-de-Usuario-2 Installer Progress[82]: Progress app is running with no progress set
2018-02-22 10:10:27-05 MacBook-Pro-de-Usuario-2 Installer Progress[82]: Progress app is running…
2018-02-22 10:10:27-05 MacBook-Pro-de-Usuario-2 bootinstalld[265]: BootTimeInstall: Client loginwindow[107]: Connected.
2018-02-22 10:10:27-05 MacBook-Pro-de-Usuario-2 loginwindow[107]: isModernOS = 1
2018-02-22 10:10:27-05 MacBook-Pro-de-Usuario-2 loginwindow[107]: ISAP: Show progress UI called
2018-02-22 10:10:27-05 MacBook-Pro-de-Usuario-2 loginwindow[107]: ISAP: Done with Phase "IOKit Boot"
2018-02-22 10:10:27-05 MacBook-Pro-de-Usuario-2 Installer Progress[82]: IASClearInstallProgress: Clearing Registry
2018-02-22 10:10:27-05 MacBook-Pro-de-Usuario-2 Installer Progress[82]: IASSetCurrentInstallPhaseList: phases set to (
{
ConclusionDelay = 0;
InstallPhase = "IOKit Boot";
InstallPhasePercentageKey = 64;
}
)
2018-02-22 10:10:27-05 MacBook-Pro-de-Usuario-2 Installer Progress[82]: IASSetCurrentInstallPhase: Current phase name set to "IOKit Boot"
2018-02-22 10:10:27-05 MacBook-Pro-de-Usuario-2 Installer Progress[82]: IASSetCurrentInstallPhaseList: phases set to (
{
ConclusionDelay = 0;
InstallPhase = "IOKit Boot";
InstallPhasePercentageKey = 64;
},
{
ConclusionDelay = "-1";
InstallPhase = "loginwindow Boot";
InstallPhasePercentageKey = 36;
}
)
2018-02-22 10:10:27-05 MacBook-Pro-de-Usuario-2 Installer Progress[82]: IASGetCurrentInstallPhaseList: phases = (
{
ConclusionDelay = 0;
InstallPhase = "IOKit Boot";
InstallPhasePercentageKey = 64;
},
{
ConclusionDelay = "-1";
InstallPhase = "loginwindow Boot";
InstallPhasePercentageKey = 36;
}
)
2018-02-22 10:10:27-05 MacBook-Pro-de-Usuario-2 Installer Progress[82]: IASGetCurrentInstallPhase: Current phase name is "IOKit Boot"
2018-02-22 10:10:27-05 MacBook-Pro-de-Usuario-2 Installer Progress[82]: phaseName = IOKit Boot
2018-02-22 10:10:27-05 MacBook-Pro-de-Usuario-2 Installer Progress[82]: _currentPhase = "<IASPPhase: 0x7faf50d20100: 'IOKit Boot', percentage 64.0, delay 0>", _phases = (
"<IASPPhase: 0x7faf50d20100: 'IOKit Boot', percentage 64.0, delay 0>",
"<IASPPhase: 0x7faf50d20600: 'loginwindow Boot', percentage 36.0, delay -1>"
)
2018-02-22 10:10:27-05 MacBook-Pro-de-Usuario-2 Installer Progress[82]: Showing Progress UI
2018-02-22 10:10:27-05 MacBook-Pro-de-Usuario-2 Installer Progress[82]: There are 0 window(s) and 1 display(s), 1 window(s) will be added
2018-02-22 10:10:27-05 MacBook-Pro-de-Usuario-2 Installer Progress[82]: Created a window at {{0, 0}, {1280, 800}}
2018-02-22 10:10:28-05 MacBook-Pro-de-Usuario-2 Installer Progress[82]: Status is ""
2018-02-22 10:10:28-05 MacBook-Pro-de-Usuario-2 Installer Progress[82]: Alternate status is ""
2018-02-22 10:10:28-05 MacBook-Pro-de-Usuario-2 Installer Progress[82]: Setting window alpha values to 0.0
2018-02-22 10:10:28-05 MacBook-Pro-de-Usuario-2 Installer Progress[82]: Ordering windows front
2018-02-22 10:10:28-05 MacBook-Pro-de-Usuario-2 Installer Progress[82]: Ordering windows front
2018-02-22 10:10:28-05 MacBook-Pro-de-Usuario-2 Installer Progress[82]: Setting window alpha values to 1.0
2018-02-22 10:10:28-05 MacBook-Pro-de-Usuario-2 Installer Progress[82]: Done with phase = "IOKit Boot"
2018-02-22 10:10:28-05 MacBook-Pro-de-Usuario-2 Installer Progress[82]: IASSetCurrentInstallPhase: Current phase name set to "loginwindow Boot"
2018-02-22 10:10:32-05 MacBook-Pro-de-Usuario-2 loginwindow[107]: ISAP: Done with Phase "loginwindow Boot"
2018-02-22 10:10:32-05 MacBook-Pro-de-Usuario-2 Installer Progress[82]: Done with phase = "loginwindow Boot"
2018-02-22 10:10:32-05 MacBook-Pro-de-Usuario-2 Installer Progress[82]: IASClearInstallProgress: Clearing Registry
2018-02-22 10:10:32-05 MacBook-Pro-de-Usuario-2 Installer Progress[82]: Setting window alpha values to 1.0
2018-02-22 10:10:36-05 MacBook-Pro-de-Usuario-2 loginwindow[107]: ISAP: hide progress UI called
2018-02-22 10:10:36-05 MacBook-Pro-de-Usuario-2 Installer Progress[82]: Hiding Progress UI
2018-02-22 10:10:36-05 MacBook-Pro-de-Usuario-2 Installer Progress[82]: Setting window alpha values to 0.0
2018-02-22 10:10:36-05 MacBook-Pro-de-Usuario-2 Installer Progress[82]: Ordering windows out
2018-02-22 10:10:38-05 MacBook-Pro-de-Usuario-2 Installer Progress[82]: Quitting: There are no connected processes and there is no UI showing
2018-02-22 10:10:38-05 MacBook-Pro-de-Usuario-2 Installer Progress[82]: Quiting Progress App
2018-02-22 10:10:38-05 MacBook-Pro-de-Usuario-2 Installer Progress[82]: Setting window alpha values to 0.0
2018-02-22 10:11:39-05 MBPdeUsuario2 softwareupdate_notify_agent[509]: Handling notification event: LoginDone
2018-02-22 10:11:39-05 MBPdeUsuario2 softwareupdate_notify_agent[509]: AssertionMgr: Take com.apple.softwareupdate.NotifyAgentAssertion-LoginDone assertion with type BackgroundTask for pid 509, id 0x80C7
2018-02-22 10:14:40-05 MBPdeUsuario2 softwareupdated[245]: Package Authoring Error: PackageInfo bundle reference found without top-level bundle definition. Bundle will be skipped: <bundle id="*"></bundle>
2018-02-22 10:14:40-05 MBPdeUsuario2 softwareupdated[245]: Package Authoring Error: PackageInfo bundle reference found without top-level bundle definition. Bundle will be skipped: <bundle id="*"></bundle>
2018-02-22 10:14:42-05 MBPdeUsuario2 Sophos Bootstrap[554]: [SMESophosBootstrapAppDelegate.m:1744] System verified
2018-02-22 10:14:43-05 MBPdeUsuario2 softwareupdated[245]: /Library/Bundles does not exist - watching for directory creation
2018-02-22 10:14:43-05 MBPdeUsuario2 softwareupdated[245]: Previous System Version : 10.13.2 (17C88), Current System Version : 10.13.2 (17C88)
2018-02-22 10:14:43-05 MBPdeUsuario2 softwareupdated[245]: BackgroundActivity: Activity check-in with Interval 21600
2018-02-22 10:14:43-05 MBPdeUsuario2 softwareupdated[245]: Adding client SUUpdateServiceClient pid=509, uid=502, installAuth=NO rights=(), transactions=0 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdate_notify_agent)
2018-02-22 10:14:43-05 MBPdeUsuario2 softwareupdated[245]: xpc_add_bundle /System/Library/PrivateFrameworks/SoftwareUpdate.framework/XPCServices/ManualProductStasherService.xpc
2018-02-22 10:14:43-05 MBPdeUsuario2 softwareupdated[245]: BackgroundActivity: Starting Background Check Activity
2018-02-22 10:14:43-05 MBPdeUsuario2 softwareupdate_notify_agent[509]: Notifying with params: {
UpdateNotificationsOnly = 1;
}
2018-02-22 10:14:43-05 MBPdeUsuario2 softwareupdate_notify_agent[509]: appstoreupdateagent notified
2018-02-22 10:14:43-05 MBPdeUsuario2 softwareupdate_notify_agent[509]: AssertionMgr: Cancel com.apple.softwareupdate.NotifyAgentAssertion-LoginDone assertion for pid 509, id 0x80C7
2018-02-22 10:14:43-05 MBPdeUsuario2 softwareupdated[245]: BackgroundActions: Automatic check parameters: autoDownload=YES, autoConfigData=YES, autoCriticalInstall=YES
2018-02-22 10:14:43-05 MBPdeUsuario2 softwareupdated[245]: SoftwareUpdate: Should Check=YES. Next check=2/21/18, 8:34 PM (interval=86280.000000, A/C=YES
2018-02-22 10:14:43-05 MBPdeUsuario2 softwareupdated[245]: SoftwareUpdate: Fire periodic check for interval
2018-02-22 10:14:43-05 MBPdeUsuario2 softwareupdated[245]: BackgroundActions: checking for updates
2018-02-22 10:15:15-05 MBPdeUsuario2 softwareupdated[245]: SUScan: Scan for client pid 245 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated)
2018-02-22 10:17:07-05 MBPdeUsuario2 softwareupdated[245]: Adding client SUUpdateServiceClient pid=421, uid=502, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Resources/storeassetd)
2018-02-22 10:19:39-05 MBPdeUsuario2 storeassetd[421]: Query for available updates: FINISHED
2018-02-22 10:21:13-05 MBPdeUsuario2 softwareupdated[245]: SUScan: Elapsed scan time = 357.9
2018-02-22 10:21:13-05 MBPdeUsuario2 softwareupdated[245]: SUScan: Error encountered in scan: Error Domain=NSURLErrorDomain Code=-1200 "An SSL error has occurred and a secure connection to the server cannot be made." UserInfo={_kCFStreamErrorDomainKey=3, NSLocalizedRecoverySuggestion=Make sure you’re connected to the Internet, and then try again., NSLocalizedDescription=An SSL error has occurred and a secure connection to the server cannot be made., SUErrorRelatedCode=SUErrorCodeScanCatalogNotFound, NSErrorFailingURLStringKey=swscan.apple.com/.../index-10.13-10.12-10.11-10.10-10.9-mountainlion-lion-snowleopard-leopard.merged-1.sucatalog, NSErrorFailingURLKey=swscan.apple.com/.../index-10.13-10.12-10.11-10.10-10.9-mountainlion-lion-snowleopard-leopard.merged-1.sucatalog, _kCFStreamErrorCodeKey=-9802}
2018-02-22 10:21:41-05 MBPdeUsuario2 softwareupdated[245]: Scan got error An SSL error has occurred and a secure connection to the server cannot be made.
2018-02-22 10:21:41-05 MBPdeUsuario2 softwareupdated[245]: An SSL error has occurred and a secure connection to the server cannot be made.
2018-02-22 10:21:42-05 MBPdeUsuario2 softwareupdated[245]: BackgroundActivity: Finished Background Check Activity
2018-02-22 10:23:08-05 MBPdeUsuario2 system_installd[606]: installd: Starting
2018-02-22 10:23:08-05 MBPdeUsuario2 system_installd[606]: installd: uid=0, euid=0
2018-02-22 10:23:13-05 MBPdeUsuario2 system_installd[606]: PackageKit: Adding client PKInstallDaemonClient pid=245, uid=200 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated)
2018-02-22 10:23:20-05 MBPdeUsuario2 installd[609]: installd: Starting
2018-02-22 10:23:20-05 MBPdeUsuario2 installd[609]: installd: uid=0, euid=0
2018-02-22 10:23:20-05 MBPdeUsuario2 installd[609]: PackageKit: Adding client PKInstallDaemonClient pid=245, uid=200 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated)
2018-02-22 10:23:24-05 MBPdeUsuario2 storeassetd[421]: SUAppStoreUpdateController: install later for 091-62783
2018-02-22 10:23:25-05 MBPdeUsuario2 storeassetd[421]: SUAppStoreUpdateController: Triggering user side stash early for later updates
2018-02-22 10:23:30-05 MBPdeUsuario2 storeassetd[421]: SUAppStoreUpdateController: User Side Stashing succeeded
2018-02-22 10:23:37-05 MBPdeUsuario2 softwareupdated[245]: Registering products for Do It Later: (
"<SUProduct: 091-62783>"
)
2018-02-22 10:23:37-05 MBPdeUsuario2 softwareupdated[245]: Set products to install later 091-62783
2018-02-22 10:23:37-05 MBPdeUsuario2 softwareupdated[245]: SUUpdateSession: Skipping preflighting firmware since we're not on relevant hardware
2018-02-22 10:44:30-05 MBPdeUsuario2 Sophos Installer[655]: [SMEInstallController.m:235] Installing saas version 9.7.4
2018-02-22 10:44:30-05 MBPdeUsuario2 Sophos Installer[655]: [SMEInstallController.m:976] Fresh install of the "saas" product.
2018-02-22 10:44:31-05 MBPdeUsuario2 Sophos Installer[655]: [SMEAggregateInstallStrategy.m:99] "installer.prepare.stopProcesses" success: YES
2018-02-22 10:44:31-05 MBPdeUsuario2 Sophos Installer[655]: [SMERemoveFilesStrategy.m:111] Removing files belonging to components: [prepare]
2018-02-22 10:44:31-05 MBPdeUsuario2 Sophos Installer[655]: [SMEAggregateInstallStrategy.m:99] "installer.prepare.removeComponents" success: YES
2018-02-22 10:44:31-05 MBPdeUsuario2 Sophos Installer[655]: [SMEAggregateInstallStrategy.m:99] "installer.prepare.removeKeychains" success: YES
2018-02-22 10:44:32-05 MBPdeUsuario2 Sophos Installer[655]: [SMEBuildInstallPlanStrategy.m:105] Install plan (__Default,AV):
components: [servicemgr, gui-remove, generics, sfm-kext, cleand, xgui-saas, sdu, xuis, webd-kext, oas-kext, ssvr, shs, version-saas, webd, devctl-kext, savi, mcsagent, scand, esh, evmon, heartbeatd, gui-remove-symlink, sophosagent, sxld, devctld, confd, sau, data]
daemons: [com.sophos.common.servicemanager]
managed daemons: [com.sophos.cleand, com.sophos.notification, com.sophos.shs, com.sophos.webd, com.sophos.scan, com.sophos.mcs, com.sophos.evmon, com.sophos.heartbeatd, com.sophos.sxld, com.sophos.devicecontrol, com.sophos.configuration, com.sophos.autoupdate]
agents: [com.sophos.endpoint.uiserver, com.sophos.agent]
users: [{RequiredBy : installerOnly, Name : _sophos}]
groups: [{RequiredBy : installerOnly, Name : _sophos}]
======== after update ========
managed daemons: [com.sophos.cleand, com.sophos.notification, com.sophos.shs, com.sophos.webd, com.sophos.scan, com.sophos.mcs, com.sophos.evmon, com.sophos.heartbeatd, com.sophos.sxld, com.sophos.devicecontrol, com.sophos.configuration, com.sophos.autoupdate]
2018-02-22 10:44:32-05 MBPdeUsuario2 Sophos Installer[655]: [SMEAggregateInstallStrategy.m:99] "installer.localPayload.buildPlan" success: YES
2018-02-22 10:45:49-05 MBPdeUsuario2 Sophos Installer[655]: [SMEAggregateInstallStrategy.m:99] "installer.localPayload.cacheManifestComponents" success: YES
2018-02-22 10:45:49-05 MBPdeUsuario2 Sophos Installer[655]: [SMEAggregateInstallStrategy.m:99] "installer.localPayload.remoteRemove" success: YES
2018-02-22 10:45:50-05 MBPdeUsuario2 Sophos Installer[655]: [SMEAggregateInstallStrategy.m:99] "installer.localPayload.createUsersAndGroups" success: YES
2018-02-22 10:45:50-05 MBPdeUsuario2 Sophos Installer[655]: [SMEInstallComponentsStrategy.m:54] Installing files belonging to components: [servicemgr, gui-remove, generics, sfm-kext, cleand, xgui-saas, sdu, xuis, webd-kext, oas-kext, ssvr, shs, version-saas, webd, devctl-kext, savi, mcsagent, scand, esh, evmon, heartbeatd, gui-remove-symlink, sophosagent, sxld, devctld, confd, sau, data]
2018-02-22 10:45:50-05 MBPdeUsuario2 softwareupdated[245]: Event handler called with flags: 103
2018-02-22 10:50:59-05 MBPdeUsuario2 Sophos Installer[655]: [SMEAggregateInstallStrategy.m:99] "installer.localPayload.installComponents" success: YES
2018-02-22 10:51:12-05 MBPdeUsuario2 Sophos Installer[655]: [SophosDistantObject.m:219] An exception was encountered while messaging the server: SophosNilProxyException.
2018-02-22 10:51:13-05 MBPdeUsuario2 Sophos Installer[655]: [SophosDistantObject.m:225] Attempting a retry of the DO call. Retry #1.
2018-02-22 10:51:13-05 MBPdeUsuario2 Sophos Installer[655]: [SophosDistantObject.m:219] An exception was encountered while messaging the server: SophosNilProxyException.
2018-02-22 10:51:13-05 MBPdeUsuario2 Sophos Installer[655]: [SophosDistantObject.m:225] Attempting a retry of the DO call. Retry #2.
2018-02-22 10:51:13-05 MBPdeUsuario2 Sophos Installer[655]: [SophosDistantObject.m:219] An exception was encountered while messaging the server: SophosNilProxyException.
2018-02-22 10:51:14-05 MBPdeUsuario2 Sophos Installer[655]: [SophosDistantObject.m:225] Attempting a retry of the DO call. Retry #3.
2018-02-22 10:51:14-05 MBPdeUsuario2 Sophos Installer[655]: [SophosDistantObject.m:219] An exception was encountered while messaging the server: SophosNilProxyException.
2018-02-22 10:51:14-05 MBPdeUsuario2 Sophos Installer[655]: [SophosDistantObject.m:225] Attempting a retry of the DO call. Retry #4.
2018-02-22 10:51:14-05 MBPdeUsuario2 Sophos Installer[655]: [SophosDistantObject.m:219] An exception was encountered while messaging the server: SophosNilProxyException.
2018-02-22 10:51:14-05 MBPdeUsuario2 Sophos Installer[655]: [SMEProcessStartStrategy.m:352] Service Manager proxy sent exception.
2018-02-22 10:51:14-05 MBPdeUsuario2 Sophos Installer[655]: [SMEProcessStartStrategy.m:98] Failed to launch items from the manifest
2018-02-22 10:51:14-05 MBPdeUsuario2 Sophos Installer[655]: [SMEAggregateInstallStrategy.m:99] "installer.localPayload.processStart" success: NO
2018-02-22 10:51:14-05 MBPdeUsuario2 Sophos Installer[655]: [SMEAggregateInstallStrategy.m:99] "installer.localPayload.distributeNotifications" success: NO
2018-02-22 10:51:15-05 MBPdeUsuario2 Sophos Installer[655]: [SMEAggregateInstall



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  • 0

    Here is the rest of the install log message that was not copied above:

     

     

    2018-02-22 10:51:15-05 MBPdeUsuario2 Sophos Installer[655]: [SMEInstallController.m:471] "installer" success: NO
    2018-02-22 10:51:15-05 MBPdeUsuario2 Sophos Bootstrap[554]: [SMESophosBootstrapAppDelegate.m:1184] Received failure notification: (1)
    2018-02-22 10:52:08-05 MBPdeUsuario2 Sophos Installer[655]: [SMEInstallController.m:350] Successfully sent the installer telemetry
    2018-02-22 10:52:11-05 MBPdeUsuario2 Sophos Installer[655]: [SGCServerAuthenticator.m:159] Server connection successfully validated
    2018-02-22 10:52:11-05 MBPdeUsuario2 Sophos Installer[655]: [SGCCDFSBroker.m:306] Feedback json file was successfully uploaded (status code: 201).
    2018-02-22 10:52:11-05 MBPdeUsuario2 Sophos Installer[655]: [SMEInstallController.m:392] Installation complete
    2018-02-22 11:55:20-05 MacBook-Pro-de-Usuario-2 Install Helper[1008]: [InstallHelper.m:129] SophosAutoUpdate: Installation Deployer
    2018-02-22 11:58:40-05 MacBook-Pro-de-Usuario-2 Sophos Installer[1029]: [SMEInstallController.m:235] Installing saas version 9.7.4
    2018-02-22 11:58:40-05 MacBook-Pro-de-Usuario-2 Sophos Installer[1029]: [SMEInstallController.m:961] Installing the "saas" product. Detected the "damaged-installation" product. The previous product will be treated as an update.
    2018-02-22 11:58:56-05 MacBook-Pro-de-Usuario-2 Sophos Installer[1029]: [SMEAggregateInstallStrategy.m:99] "installer.productRemoval.cacheComponent" success: YES
    2018-02-22 11:58:56-05 MacBook-Pro-de-Usuario-2 Sophos Installer[1029]: [SMEProcessStopStrategy.m:243] Stopping managed daemons: [{restartMessage : NoRestartAfterUpdate, serviceLabel : com.sophos.enc.encryptiond},
    {restartMessage : NoRestartAfterUpdate, serviceLabel : com.sophos.enc.adapter.central},
    {restartMessage : NoRestartAfterUpdate, serviceLabel : com.sophos.cleand},
    {restartMessage : NoRestartAfterUpdate, serviceLabel : com.sophos.oas},
    {restartMessage : NoRestartAfterUpdate, serviceLabel : com.sophos.cryptoguard},
    {restartMessage : NoRestartAfterUpdate, serviceLabel : com.sophos.devicecontrol},
    {restartMessage : NoRestartAfterUpdate, serviceLabel : com.sophos.configuration},
    {restartMessage : NoRestartAfterUpdate, serviceLabel : com.sophos.sxld},
    {restartMessage : NoRestartAfterUpdate, serviceLabel : com.sophos.mcs},
    {restartMessage : NoRestartAfterUpdate, serviceLabel : com.sophos.scan},
    {restartMessage : NoRestartAfterUpdate, serviceLabel : com.sophos.webd},
    {restartMessage : NoRestartAfterUpdate, serviceLabel : com.sophos.notification},
    {restartMessage : NoRestartAfterUpdate, serviceLabel : com.sophos.intercheck},
    {restartMessage : NoRestartAfterUpdate, serviceLabel : com.sophos.autoupdate},
    {restartMessage : NoRestartAfterUpdate, serviceLabel : com.sophos.managementagent},
    {restartMessage : NoRestartAfterUpdate, serviceLabel : com.sophos.messagerouter},
    {restartMessage : NoRestartAfterUpdate, serviceLabel : com.sophos.evmon},
    {restartMessage : NoRestartAfterUpdate, serviceLabel : com.sophos.dtrace},
    {restartMessage : NoRestartAfterUpdate, serviceLabel : com.sophos.heartbeatd},
    {restartMessage : NoRestartAfterUpdate, serviceLabel : com.sophos.shs}]
    2018-02-22 11:59:09-05 MacBook-Pro-de-Usuario-2 Sophos Installer[1029]: [SMEProcessStopStrategy.m:70] Stopping daemons: [com.sophos.common.servicemanager, com.sophos.enc.encryptiond, com.sophos.enc.adapter.central, com.sophos.cleand, com.sophos.oas, com.sophos.cryptoguard, com.sophos.devicecontrol, com.sophos.configuration, com.sophos.sxld, com.sophos.mcsagent, com.sophos.mcs, com.sophos.scan, com.sophos.webd, com.sophos.mcstest, com.sophos.notification, com.sophos.intercheck, com.sophos.autoupdate, com.sophos.managementagent, com.sophos.messagerouter, com.sophos.evmon, com.sophos.dtrace, com.sophos.heartbeatd, com.sophos.shs]
    2018-02-22 11:59:15-05 MacBook-Pro-de-Usuario-2 Sophos Installer[1029]: [SMEProcessStopStrategy.m:279] Stopping agents: [com.sophos.enc.encryptionagent, com.sophos.uiserver, com.sophos.endpoint.uiserver, com.sophos.agent, com.sophos.endpoint.menu-extra]
    2018-02-22 11:59:15-05 MacBook-Pro-de-Usuario-2 Sophos Installer[1029]: [SMEProcessStopStrategy.m:125] Failed to bootout launch agent com.sophos.enc.encryptionagent. Continuing.
    2018-02-22 11:59:15-05 MacBook-Pro-de-Usuario-2 Sophos Installer[1029]: [SMEProcessStopStrategy.m:125] Failed to bootout launch agent com.sophos.uiserver. Continuing.
    2018-02-22 11:59:15-05 MacBook-Pro-de-Usuario-2 Sophos Installer[1029]: [SMEProcessStopStrategy.m:125] Failed to bootout launch agent com.sophos.endpoint.uiserver. Continuing.
    2018-02-22 11:59:15-05 MacBook-Pro-de-Usuario-2 Sophos Installer[1029]: [SMEProcessStopStrategy.m:125] Failed to bootout launch agent com.sophos.endpoint.menu-extra. Continuing.
    2018-02-22 11:59:15-05 MacBook-Pro-de-Usuario-2 Sophos Installer[1029]: [SMEProcessStopStrategy.m:308] Stopping applications: []
    2018-02-22 11:59:15-05 MacBook-Pro-de-Usuario-2 Sophos Installer[1029]: [SMEProcessStopStrategy.m:308] Stopping applications: []
    2018-02-22 11:59:15-05 MacBook-Pro-de-Usuario-2 Sophos Installer[1029]: [SMEProcessStopStrategy.m:308] Stopping applications: []
    2018-02-22 11:59:15-05 MacBook-Pro-de-Usuario-2 Sophos Installer[1029]: [SMEProcessStopStrategy.m:308] Stopping applications: []
    2018-02-22 11:59:15-05 MacBook-Pro-de-Usuario-2 Sophos Installer[1029]: [SMEProcessStopStrategy.m:308] Stopping applications: []
    2018-02-22 11:59:16-05 MacBook-Pro-de-Usuario-2 Sophos Installer[1029]: [SMEProcessStopStrategy.m:308] Stopping applications: [<NSRunningApplication: 0x7fcca0c5e3c0 (com.sophos.endpoint.SelfHelpTool - 787)>]
    2018-02-22 11:59:16-05 MacBook-Pro-de-Usuario-2 Sophos Installer[1029]: [SMEProcessStopStrategy.m:311] Terminating application Self Help
    2018-02-22 11:59:16-05 MacBook-Pro-de-Usuario-2 Sophos Installer[1029]: [SMEAggregateInstallStrategy.m:99] "installer.productRemoval.stopProcesses" success: YES
    2018-02-22 11:59:16-05 MacBook-Pro-de-Usuario-2 Sophos Installer[1029]: [SMERemoveFilesStrategy.m:111] Removing files belonging to components: [cleanup-processes, cleanup]
    2018-02-22 12:00:06-05 MacBook-Pro-de-Usuario-2 softwareupdated[245]: Event handler called with flags: 103
    2018-02-22 12:00:18-05 MacBook-Pro-de-Usuario-2 Sophos Installer[1029]: [SMEAggregateInstallStrategy.m:99] "installer.productRemoval.removeFiles" success: YES
    2018-02-22 12:00:18-05 MacBook-Pro-de-Usuario-2 Sophos Installer[1029]: [SMEAggregateInstallStrategy.m:99] "installer.productRemoval.removeUsersAndGroups" success: YES
    2018-02-22 12:00:18-05 MacBook-Pro-de-Usuario-2 Sophos Installer[1029]: [SMEAggregateInstallStrategy.m:99] "installer.prepare.stopProcesses" success: YES
    2018-02-22 12:00:18-05 MacBook-Pro-de-Usuario-2 Sophos Installer[1029]: [SMERemoveFilesStrategy.m:111] Removing files belonging to components: [prepare]
    2018-02-22 12:00:18-05 MacBook-Pro-de-Usuario-2 Sophos Installer[1029]: [SMEAggregateInstallStrategy.m:99] "installer.prepare.removeComponents" success: YES
    2018-02-22 12:00:18-05 MacBook-Pro-de-Usuario-2 Sophos Installer[1029]: [SMEAggregateInstallStrategy.m:99] "installer.prepare.removeKeychains" success: YES
    2018-02-22 12:00:34-05 MacBook-Pro-de-Usuario-2 Sophos Installer[1029]: [SMEBuildInstallPlanStrategy.m:87] Features unknown to the installer: [APPCNTRL, DLP, HBT, SAV, NTP, WEBCNTRL, SDU, DVCCNTRL, EFW]
    2018-02-22 12:00:35-05 MacBook-Pro-de-Usuario-2 Sophos Installer[1029]: [SMEBuildInstallPlanStrategy.m:105] Install plan (__Default,AV,CORE):
    components: [servicemgr, webd-kext, sfm-kext, oas-kext, cleand, xgui-saas, generics, gui-remove, sdu, xuis, ssvr, shs, version-saas, webd, devctl-kext, savi, scand, mcsagent, evmon, esh, heartbeatd, sxld, gui-remove-symlink, sophosagent, confd, devctld, data, sau]
    daemons: [com.sophos.common.servicemanager]
    managed daemons: [com.sophos.cleand, com.sophos.notification, com.sophos.shs, com.sophos.webd, com.sophos.scan, com.sophos.mcs, com.sophos.evmon, com.sophos.heartbeatd, com.sophos.sxld, com.sophos.configuration, com.sophos.devicecontrol, com.sophos.autoupdate]
    agents: [com.sophos.endpoint.uiserver, com.sophos.agent]
    users: [{RequiredBy : installerOnly, Name : _sophos}]
    groups: [{RequiredBy : installerOnly, Name : _sophos}]
    ======== after update ========
    managed daemons: [com.sophos.cleand, com.sophos.notification, com.sophos.shs, com.sophos.webd, com.sophos.scan, com.sophos.mcs, com.sophos.evmon, com.sophos.heartbeatd, com.sophos.sxld, com.sophos.configuration, com.sophos.devicecontrol, com.sophos.autoupdate]
    2018-02-22 12:00:35-05 MacBook-Pro-de-Usuario-2 Sophos Installer[1029]: [SMEAggregateInstallStrategy.m:99] "installer.localPayload.buildPlan" success: YES

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