• 21 Nov 2017

    ESH - What's next - status 21 Nov

    Hello! unfortunately you have not heard anything in the past 6 months about ESH. That should change now. A lot of things have been going on behind the scenes. We have several news in the pipeline: ESH for Mac - yes, it's coming. 9.7.3 will include ESH, which basically looks the same as in Windows. ESH for Servers ESH for Intercept X V.2 - new deep learning and reputation information on files will become...
    • 16 May 2017

    Welcome to Sophos Endpoint Self Help Forum! What is Endpoint Self Help? - Update 16 May

    Sophos Endpoint Self Help (ESH) is a tool, which is part of the Central Endpoint, and a process how to do troubleshooting based on these results. The ESH tool identifies issues with the underlying technologies used by the Sophos Endpoint Agent and displays the results in a graphical interface. The technologies covered are System - display basic information about the Windows Operating system, which might be relevant...
    • 15 May 2017

    ESH - What's next - status 16 May - new release

    Hello! We had a bit of a timeout as our development was busy with several other things, which delayed the plans for ESH. But now the new version 1.3.23 has been released introducing troubleshooting help for Central Device Encryption . This will be a milestone in regards to troubleshooting Bitlocker issues, especially around Bitlocker activation. We have added a very thorough KBA explaining troubleshooting steps for...
    • 24 Feb 2017

    ESH - What's next - status 24 Feb

    Version one - to be more precise version 1.2.76 - is out and deployed to all Central Windows Endpoints! Our first big milestone has been completed ✅ The UI has not changed but we did some final changes under the hood to make it more reliable and to fix some bugs. We are slightly behind plan to include Heartbeat and Central Device Encryption. We might not be ready on time prior to our freeze period in March. In this...
    • 31 Jan 2017

    ESH - What's next? - status 31 Jan

    Excellent news! Our phase 1 has been completed successfully. 11.5.3 and with it ESH is released to all Central Windows Endpoints. In the past couple of weeks we worked on adding the missing functionality for version 1. It is ready and we currently test it internally. This is how version one will look like: Our plan is to make version 1 public mid February. The next two steps will be to include Heartbeat and Central...
    • 10 Jan 2017

    ESH - What's next?

    Welcome back! This blog will inform you about our plans for ESH. You should see at least monthly updates throughout 2017. 18 Jan 2017 It happened! Yesterday we released 11.5.3 to a first group of customers and with it our ESH tool. Installation seems to work well. If we don't hear otherwise we'll continue to rollout during this and next week. 10 Jan 2017 ESH is in internal tests at the moment. We plan...