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Nearly half of our endpoints unable to update and present "The security health cannot be reported at the moment" WHY?!!!

Hi All,

Over the last few months more and more of our endpoint clients are failing to update with "Download of WindowsCloudNextGen failed from server http:∕∕dci.sophosupd.com∕update."
along with "The security health cannot be reported at the moment" under the endpoint Status.

Why has this started happening? It is probably 50-60 of our 100+ agents doing it.

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0 QC over 6 years ago

Hello ,

this is a Central specific question and thus the Central forum is the better place for this question.

Christian
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0 PeterM over 6 years ago

That error message WindowsCloudNextGen is probably not related, I believe you might be experiencing this issue https://community.sophos.com/kb/en-us/127677 which has now been resolved.
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