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Upgrade 5.3.1 to 5.5.0 failed on obfuscated password

Testpilot

Hello Support Community,

Half a year ago we followed the following KB 13094, this gave a extra level of security to our user account and password use. 
2 Weeks ago i decided it was high time to upgrade to the latest version of SEC, this has always worked without any problems before, got very used to the process.

To my amazement it failed, and hard. I cannot seem to figure out what the problem is other then the passwords are not accepted, neither the old admin pass or its obfuscated version.

Is there a way to remove the hole ObfuscationUtil.exe and its functionality and revert back to old use so i can upgrade without any problems again.
Or does anybody have a Guide, that also takes in account the fact you have used this utility, for the installation of SEC?



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  • 0

    Hello Testpilot,

    the mentioned article applies to the password used with setup.exe, this shouldn't interfere with the upgrade.
    At which point does the upgrade fail - where is the passwort not accepted (could you perhaps provide a screenshot)?

    Christian

  • 0 in reply to QC

    The Upgrade doesn't fail, it completes succesfully.

    Unable to start enterprise console.

    On looking in the services i can see the 'Sophos Management Server' is not starting and gives error: '0x80004005' after the upgrade is completed and server rebooted.

     

    This is the second time i try now but got the same error as before. Perhaps i should give support a call for this as i have no idea what to do and the upgrade itself did not give a error.

    I suspected it was because of the obfuscated password as that is the only major change i made after the last upgrade to 5.3.1, and upgrading always went so flawlessly.

    Thanks for having a look.

  • 0 in reply to Testpilot

    In windows log i get the following error that was posted there during the upgrade process:

     

    Initialization failed.

    Step: Migrating data if necessary
    Error: std::runtime_error. Database upgrade failed. Please see KBA 113946.
    Data: ErrorUnexpected

    Source: Sophos Management Service
    Eventid: 8004

  • 0 in reply to Testpilot

    Hello Testpilot,

    please give the UpgradeDB.exe tool a try (note the -reset). Even though it is the same tool called during the upgrade of the management server component running it manually is known to help (not in all cases but often enough so that it's worth a try).

    Christian

  • 0 in reply to QC

    Thank you for your links Christian. I will give that a try today and monitor the logs, will let you know how it go's.
    Like you said it doesn't seem to have anything to do with the obfuscated password issue so it must be the upgrade of the DB that fails on some point.

    Again thanks for the help, its very much appreciated.

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  • 0 in reply to QC

    Thank you for your links Christian. I will give that a try today and monitor the logs, will let you know how it go's.
    Like you said it doesn't seem to have anything to do with the obfuscated password issue so it must be the upgrade of the DB that fails on some point.

    Again thanks for the help, its very much appreciated.

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