New Sophos Policy Evaluation

Just in case anyone also has this error

I think I have managed to fix this. By checking the logs for the Policy tool service C:\ProgramData\Sophos\Policy Evaluation Tool\Logs\policy-evaluation-tool-service.txt

I could see in the log that it was attempting to set permissions for C:\ProgramData\Sophos\Policy Evaluation Tool as well as the registry hklm\software\sophos\PET. When I attempted to view the permissions for that folder as well as the registry key I was presented with the error “permissions are incorrectly ordered which may cause some entries to be ineffective”. Then the option to re-order them. Once the folder and registry key were corrected, the service then could start and set the appropriate permissions.

[Begin]2017-05-11 10:50:59,351 [4] INFO  {FileLogger.OnStart} ==> Setting ACLs on folders and the registry

2017-05-11 10:50:59,398 [4] INFO  {FileLogger.OnStart} ==> Starting scheduler

2017-05-11 10:50:59,413 [4] INFO  {FileLogger.RunPetIfDue} ==> Operating system is compatible.

2017-05-11 10:50:59,413 [4] INFO  {FileLogger.CheckDotNetAvailability} ==> Checking Policy Evaluation start conditions...

2017-05-11 10:50:59,413 [4] INFO  {FileLogger.RunPetIfDue} ==> Running Policy Evaluation Tool

It seems as though the initial install of this did something wrong, perhaps this is something Sophos needs to check out.

I am having some troubles too after the update yesterday (11-05-2017)

The service will not start anymore.

My logs:

Service cannot be started. System.InvalidOperationException: This access control list is not in canonical form and therefore cannot be modified.
   at System.Security.AccessControl.CommonAcl.ThrowIfNotCanonical()
   at System.Security.AccessControl.CommonAcl.RemoveInheritedAces()
   at System.Security.AccessControl.CommonSecurityDescriptor.SetDiscretionaryAclProtection(Boolean isProtected, Boolean preserveInheritance)
   at System.Security.AccessControl.ObjectSecurity.SetAccessRuleProtection(Boolean isProtected, Boolean preserveInheritance)
   at Sophos.PolicyEvaluation.Service.AclManager.SetRegistryAcls()
   at Sophos.PolicyEvaluation.Service.PETService.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

(C:\ProgramData\Sophos\Policy Evaluation Tool\Logs)

2017-05-12 10:03:53,514 [4] WARN  {FileLogger.SetRegistryAcls} ==> Could not remove the S-1-5-32-545 access control rule from HKEY_LOCAL_MACHINE\Software\Sophos\PET.
2017-05-12 10:03:53,514 [4] WARN  {FileLogger.SetRegistryAcls} ==> Could not remove the S-1-5-32-544 access control rule from HKEY_LOCAL_MACHINE\Software\Sophos\PET.
2017-05-12 10:03:53,514 [4] WARN  {FileLogger.SetRegistryAcls} ==> Could not remove the S-1-5-18 access control rule from HKEY_LOCAL_MACHINE\Software\Sophos\PET.
2017-05-12 10:03:53,514 [4] WARN  {FileLogger.SetRegistryAcls} ==> Could not remove the S-1-5-32-544 access control rule from HKEY_LOCAL_MACHINE\Software\Sophos\PET.
2017-05-12 10:03:53,514 [4] WARN  {FileLogger.SetRegistryAcls} ==> Could not remove the S-1-3-0 access control rule from HKEY_LOCAL_MACHINE\Software\Sophos\PET.
2017-05-12 10:03:53,514 [4] WARN  {FileLogger.SetRegistryAcls} ==> Could not remove the S-1-15-2-1 access control rule from HKEY_LOCAL_MACHINE\Software\Sophos\PET.
2017-05-12 10:03:53,514 [4] ERROR {FileLogger.OnStart} ==> Exception occured during service startup: This access control list is not in canonical form and therefore cannot be modified.
Stack trace:    at System.Security.AccessControl.CommonAcl.ThrowIfNotCanonical()

When i check the folder permissions i don't get any warnings about the rights, folder or regedt32

Also i dont have the key(s): HKEY_LOCAL_MACHINE\Software\Sophos\PET as reffered in the logs.

Repair on the PET tool will result in a error and need to reboot the box.

Any suggestions?

Hello Roel Roomeijer,

HKLM\Software\Sophos\PET
it's on the Wow6432Node, HKLM\SOFTWARE\Wow6432Node\Sophos\PET

Christian

Hello Cristian,

That did the trick, reorder the permissions and done.

[End][Begin]2017-05-12 10:48:23,614 [4] INFO {FileLogger.OnStart} ==> Setting ACLs on folders and the registry
2017-05-12 10:48:23,645 [4] INFO {FileLogger.OnStart} ==> Starting scheduler
2017-05-12 10:48:23,645 [4] INFO {FileLogger.RunPetIfDue} ==> Operating system is compatible.
2017-05-12 10:48:23,645 [4] INFO {FileLogger.CheckDotNetAvailability} ==> Checking Policy Evaluation start conditions...
2017-05-12 10:48:23,645 [4] INFO {FileLogger.RunPetIfDue} ==> Running Policy Evaluation Tool

Thank you for the quick respons and solution!

Regards,

Roel

Yes sorry, I could have been a little more detailed. The log file references hklm\software\sophos\PET, but as with a 64bit OS you'll need to check the wow6432node as stated. Glad you got this fixed, I had informed Sophos support of this issue as well

Thanks for the update.

Regards,

Roel

Thanks for the update.

Regards,

Roel