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Unmanaged computers

Demonchy Julien

Hello,

 

I got unmanaged computers on SEC.

SEC is on version 5.5.1 and my computers are on ESC 10.8.I try to "protect computer" with my administrator account an it stays unmanaged.

Have I something to do to repair this?

Thank you



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    Hello, There are 2 options to deploy the endpoint software, the outcome is the same:

    1. Try and push the install to a remote client from SEC, the details are here - https://community.sophos.com/kb/en-us/12455 
    2. Run the setup.exe from the distribution point manually or as part of a script. https://community.sophos.com/kb/en-us/12570

    In either case, for RMS to work, and the computer to appear as managed in SEC, ensure that port 8192 and 8194 TCP are open on the server and ideally open port 8194 on the client.

    Option 1 may require quite a lot of prep, certainly for newer OSs as they are more secure so I would favor option 2 where possible. I.e. leverage deployment tools/methods such as startup scripts or an existing management agent that's on the client already to aid with running tasks.

    Regards,

    Jak

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  • 0

    Hello, There are 2 options to deploy the endpoint software, the outcome is the same:

    1. Try and push the install to a remote client from SEC, the details are here - https://community.sophos.com/kb/en-us/12455 
    2. Run the setup.exe from the distribution point manually or as part of a script. https://community.sophos.com/kb/en-us/12570

    In either case, for RMS to work, and the computer to appear as managed in SEC, ensure that port 8192 and 8194 TCP are open on the server and ideally open port 8194 on the client.

    Option 1 may require quite a lot of prep, certainly for newer OSs as they are more secure so I would favor option 2 where possible. I.e. leverage deployment tools/methods such as startup scripts or an existing management agent that's on the client already to aid with running tasks.

    Regards,

    Jak

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