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Sophos Enterprise Console 5.5.1

Hello, we still have windows xp pc's in your organization.My questions is if we update our SEC to version 5.5.1 will we still be able to control usb devices, application and so on. We are planning to change windows XP next year but we want to update SEC to the latest version.

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0 QC over 5 years ago

Hello Georgi Mogilkov,

SEC 5.5.1 manages the endpoints the same way as the previous versions do. It doesn't care about the Windows version on an endpoint.
You have an XP Extended Support license?

Christian
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0 Georgi Mogilkov over 5 years ago in reply to QC

Thanks for the answer. I just have one more question. Sophos anti-virus version on windows xp is 10.8.1 and on Windows 10 is 10.8.2 so there is not going to be a problem to control those devices.No we don't have XP Extended Support license because we only have few devices with Windows XP. That's why we want to update to the latest version of SEC and still be able to control the XP devices.
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0 QC over 5 years ago in reply to Georgi Mogilkov

Hello Georgi Mogilkov,

version on windows xp is 10.8.1
don't they show updating errors? Or do they update them from the Previous Recommended subscription?

As far as management is concerned SEC ignores the Windows version - AFAIK when SEC sends a policy to endpoints it doesn't "adapt" the contents to the target system (e.g. an AV policy contains all exclusions, those for Windows, MacOS, and Linux), it's the endpoint that interprets and applies the policy as relevant.

Christian
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0 Georgi Mogilkov over 5 years ago in reply to QC

Yes, they are showing update errors and also firewall update errors. They are updating from the Recommended subscription.

Also we have problem with some Windows 10 devices.In the SEC update status is not since (date) but the device is up to date.To get rid of this error you need to install sophos endpoint agent again.Is there any other solution to the problem?
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0 QC over 5 years ago in reply to Georgi Mogilkov

Hello Georgi Mogilkov,

update errors
perhaps Failed to install Sophos AutoUpdate: The software cannot be installed on the operating system?

problem with some Windows 10 devices
This is something different. It's better to start another thread for it - please do so.

Christian
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0 Georgi Mogilkov over 5 years ago in reply to QC

Yes, thats the exact error . I will start a new thread about the other problem.Thank you
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0 QC over 5 years ago in reply to Georgi Mogilkov

Hello Georgi Mogilkov,

thats the exact error
thought as much - self-destruction. After "touching" a 10.8.2 CID an XP endpoint refuses any updates (updates, upgrades, and downgrades). Not really surprising given support for XP has been retired December 2016 (sic!).

Christian
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0 QC over 5 years ago in reply to Georgi Mogilkov

Hello Georgi Mogilkov,

thats the exact error
thought as much - self-destruction. After "touching" a 10.8.2 CID an XP endpoint refuses any updates (updates, upgrades, and downgrades). Not really surprising given support for XP has been retired December 2016 (sic!).

Christian
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