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freeze/thaw VSS failures when Sophos AV is utilized

Unitrends has an article (5520, https://support.unitrends.com/UnitrendsBackup/s/article/ka040000000PmjMAAS/000005520?_ga=2.69789140.576488646.1505169382-1745831295.1501935182) on getting freeze/thaw VSS failures on devices running Sophos A/V when doing backups. 

I've got one server experiencing this with Unitrends. I've got another server with Windows Server Backups that keep failing , but I haven't tried uninstalling Sophos on the 2nd one yet to verify that this this the same issue.

 

is there any official word from Sophos on this? Has anyone else experienced this? 

 



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  • Hi Everyone,

    I completely understand that this issue is open for quite some time. Microsoft is now working to release a fix and back-port the fix to Windows Server 2016. In addition to the fix from Microsoft, we have developed and are currently testing a workaround for the Sophos Central Server Protection product that will enable affected customers to configure the Sophos Health Service polling interval via a registry key, thus avoiding the conflict. We will provide a further update when we have confirmed dates for both the Microsoft and Sophos releases.

    Regards,

    Gowtham Mani
    Community Support Engineer | Sophos Technical Support

    Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts
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