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SAV did not update. hard to uninstall. new install impossible. have auto update install log file. had that issue

a few months ago, too. getting a bit upset. can anybody help? thank you!



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  • Hello --3,

    it's not possible to help you with some details. First of all, which platform and which product - Home, Central, SEC?

    Normally if SAV did not update a reinstall is neither necessary nor the first action one should take. Sp please give some details what new install impossible is, if possible post the related logs.

    Christian   

  • SES (escw_107_sa), without firewall. win7-64.

    machine was trying and trying to update, wanted to stop that. upon uninstall have been told that another process is using autoupdate, so went to regedit as listed in help here.

    upon install I am told sophos auto update service could not be installed and I am asked if I have sufficient permission to install system services. until now I had ;-) - I am the sole user of my PC.

    services shows: auto update cannot be found, code 2.

    thank you!

  • Hello --3,

    this is a strange state. You have the Sophos icon in the taskbar and can open the GUI? Are you able to open "Updates konfigurieren"?
    Apparently there is something Sophos on the machine of you can open the GUI - but according to the log AutoUpdate isn't installed. Where does the GUI run from (Process Explorer can show this)?

    Christian

  • yes, the icon is there, but only update protocol can be opened, not the config. taskmanager shows almon + alsvc.exe, no more. what shall I do? shall I write for support to sophos?

  • Hello --3,

    alsvc.exe is the AutoUpdate Service - it shouldn't run if the Sophos AutoUpdate Service isn't listed under Services (Dienste). Is it listed? You could also search the registry for alsvc.exe

    A service can be deleted (after it has been stopped - can you stop it?) using sc delete. Perhaps also kill almon and then retry the setup.

    Christian

  • all listed, running, and I can stop them. stopping them and deleting after the effort of uninstalling them (including the use of MS installer cleanup) and then reinstall - all that has been done to where I am now ...

  • Hello --3,

    if the service is deleted the Installer should either fail with a different error or there is an issue with the Services registry key.

    Christian

  • which means what?

    at the uninstall I also deleted registry-entries like it was proposed in the link mentioned above. should they reappear with a new installation? or with the system set-back? no sophos at HKLM-software, but at system > CCS > services ...

  • one of the actual logs:

    2017-07-27 10:59:27 Entering wWinMain
    
    2017-07-27 10:59:27 Entering CInfrastructureModule::ServiceMain
    
    2017-07-27 10:59:27 Entering CInfrastructureModule::PreMessageLoop
    
    2017-07-27 10:59:27 CInfrastructureModule::StartComponentManager: Creating marshalling wrapper instance
    
    2017-07-27 10:59:27 Entering CStartupManager::Start
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Starting CoCreateInstance of ApplicationManager
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Completed CoCreateInstance of ApplicationManager
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Starting CoCreateInstance of AuthorisationListManager
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Completed CoCreateInstance of AuthorisationListManager
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Starting CoCreateInstance of BackgroundScanFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Completed CoCreateInstance of BackgroundScanFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Starting CoCreateInstance of BHOManager
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Completed CoCreateInstance of BHOManager
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Starting CoCreateInstance of ConfigurationManager
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Completed CoCreateInstance of ConfigurationManager
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Starting CoCreateInstance of ConstantDSFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Completed CoCreateInstance of ConstantDSFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Starting CoCreateInstance of ConsumerFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Completed CoCreateInstance of ConsumerFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Starting CoCreateInstance of CurativeActionFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Completed CoCreateInstance of CurativeActionFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Starting CoCreateInstance of DesktopConnPoint
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Completed CoCreateInstance of DesktopConnPoint
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Starting CoCreateInstance of DetectionFeedback
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Completed CoCreateInstance of DetectionFeedback
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Starting CoCreateInstance of DriveDecomposerFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Completed CoCreateInstance of DriveDecomposerFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Starting CoCreateInstance of DriveExclusionsFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Completed CoCreateInstance of DriveExclusionsFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Starting CoCreateInstance of DriverExtensionsFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Completed CoCreateInstance of DriverExtensionsFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Starting CoCreateInstance of DriverOperationsFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Completed CoCreateInstance of DriverOperationsFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Starting CoCreateInstance of ExclusionFilterProcessorFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Completed CoCreateInstance of ExclusionFilterProcessorFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Starting CoCreateInstance of ExtensionFilterProcessorFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Completed CoCreateInstance of ExtensionFilterProcessorFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Starting CoCreateInstance of FileAttributeFilterFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Completed CoCreateInstance of FileAttributeFilterFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Starting CoCreateInstance of FileExclusionsFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Completed CoCreateInstance of FileExclusionsFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Starting CoCreateInstance of FileOpProcessorFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Completed CoCreateInstance of FileOpProcessorFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Starting CoCreateInstance of FSDecomposerFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Completed CoCreateInstance of FSDecomposerFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Starting CoCreateInstance of GeneralExclusionsFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Completed CoCreateInstance of GeneralExclusionsFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Starting CoCreateInstance of ICManager
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Completed CoCreateInstance of ICManager
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Starting CoCreateInstance of JobSinkFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Completed CoCreateInstance of JobSinkFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Starting CoCreateInstance of LiveScansCollection
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Completed CoCreateInstance of LiveScansCollection
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Starting CoCreateInstance of LogController
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Completed CoCreateInstance of LogController
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Starting CoCreateInstance of LogSourceFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Completed CoCreateInstance of LogSourceFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Starting CoCreateInstance of MessageResDSFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Completed CoCreateInstance of MessageResDSFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Starting CoCreateInstance of PersistanceManager
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Completed CoCreateInstance of PersistanceManager
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Starting CoCreateInstance of ProcessExclusionsFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Completed CoCreateInstance of ProcessExclusionsFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Starting CoCreateInstance of PUAThreatComponentFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Completed CoCreateInstance of PUAThreatComponentFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Starting CoCreateInstance of QuarantineManager
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Completed CoCreateInstance of QuarantineManager
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Starting CoCreateInstance of QuarantineManagerFacade
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Completed CoCreateInstance of QuarantineManagerFacade
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Starting CoCreateInstance of QuarantineStore
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Completed CoCreateInstance of QuarantineStore
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Starting CoCreateInstance of ScanEditFacade
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Completed CoCreateInstance of ScanEditFacade
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Starting CoCreateInstance of ScanManagerFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Completed CoCreateInstance of ScanManagerFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Starting CoCreateInstance of ScannableDirItemFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Completed CoCreateInstance of ScannableDirItemFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Starting CoCreateInstance of ScannableDriveFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Completed CoCreateInstance of ScannableDriveFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Starting CoCreateInstance of ScannableMemoryFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Completed CoCreateInstance of ScannableMemoryFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Starting CoCreateInstance of ScannableNodeFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Completed CoCreateInstance of ScannableNodeFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Starting CoCreateInstance of ScannableRawFSFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Completed CoCreateInstance of ScannableRawFSFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Starting CoCreateInstance of ScannableRegistryFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Completed CoCreateInstance of ScannableRegistryFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Starting CoCreateInstance of ScannableSectorFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Completed CoCreateInstance of ScannableSectorFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Starting CoCreateInstance of ScanPostprocessorFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Completed CoCreateInstance of ScanPostprocessorFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Starting CoCreateInstance of ScanPreprocessorFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Completed CoCreateInstance of ScanPreprocessorFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Starting CoCreateInstance of SIPSManager
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Completed CoCreateInstance of SIPSManager
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Starting CoCreateInstance of SOCDecomposerFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Completed CoCreateInstance of SOCDecomposerFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Starting CoCreateInstance of SOCollectionFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Completed CoCreateInstance of SOCollectionFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Starting CoCreateInstance of StringResDSFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Completed CoCreateInstance of StringResDSFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Starting CoCreateInstance of SWIManager
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Completed CoCreateInstance of SWIManager
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Starting CoCreateInstance of SystemInformation
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Completed CoCreateInstance of SystemInformation
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Starting CoCreateInstance of TamperProtectionManager
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Completed CoCreateInstance of TamperProtectionManager
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Starting CoCreateInstance of TDEFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Completed CoCreateInstance of TDEFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Starting CoCreateInstance of ThreatCauseFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Completed CoCreateInstance of ThreatCauseFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Starting CoCreateInstance of ThreatFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Completed CoCreateInstance of ThreatFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Starting CoCreateInstance of TranslatorFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Completed CoCreateInstance of TranslatorFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Starting CoCreateInstance of UserExclusionsFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Completed CoCreateInstance of UserExclusionsFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Starting CoCreateInstance of VEAdapterFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Completed CoCreateInstance of VEAdapterFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Starting CoCreateInstance of VEManager
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Completed CoCreateInstance of VEManager
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Starting CoCreateInstance of WebScanningProcessorFactory
    
    2017-07-27 10:59:27 CStartupManager::CreateComponents: Completed CoCreateInstance of WebScanningProcessorFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Starting RegisterYourself on ApplicationManager
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Completed RegisterYourself on ApplicationManager
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Starting RegisterYourself on AuthorisationListManager
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Completed RegisterYourself on AuthorisationListManager
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Starting RegisterYourself on BackgroundScanFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Completed RegisterYourself on BackgroundScanFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Starting RegisterYourself on BHOManager
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Completed RegisterYourself on BHOManager
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Starting RegisterYourself on ConfigurationManager
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Completed RegisterYourself on ConfigurationManager
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Starting RegisterYourself on ConstantDSFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Completed RegisterYourself on ConstantDSFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Starting RegisterYourself on ConsumerFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Completed RegisterYourself on ConsumerFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Starting RegisterYourself on CurativeActionFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Completed RegisterYourself on CurativeActionFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Starting RegisterYourself on DesktopConnPoint
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Completed RegisterYourself on DesktopConnPoint
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Starting RegisterYourself on DetectionFeedback
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Completed RegisterYourself on DetectionFeedback
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Starting RegisterYourself on DriveDecomposerFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Completed RegisterYourself on DriveDecomposerFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Starting RegisterYourself on DriveExclusionsFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Completed RegisterYourself on DriveExclusionsFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Starting RegisterYourself on DriverExtensionsFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Completed RegisterYourself on DriverExtensionsFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Starting RegisterYourself on DriverOperationsFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Completed RegisterYourself on DriverOperationsFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Starting RegisterYourself on ExclusionFilterProcessorFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Completed RegisterYourself on ExclusionFilterProcessorFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Starting RegisterYourself on ExtensionFilterProcessorFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Completed RegisterYourself on ExtensionFilterProcessorFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Starting RegisterYourself on FileAttributeFilterFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Completed RegisterYourself on FileAttributeFilterFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Starting RegisterYourself on FileExclusionsFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Completed RegisterYourself on FileExclusionsFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Starting RegisterYourself on FileOpProcessorFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Completed RegisterYourself on FileOpProcessorFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Starting RegisterYourself on FSDecomposerFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Completed RegisterYourself on FSDecomposerFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Starting RegisterYourself on GeneralExclusionsFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Completed RegisterYourself on GeneralExclusionsFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Starting RegisterYourself on ICManager
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Completed RegisterYourself on ICManager
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Starting RegisterYourself on JobSinkFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Completed RegisterYourself on JobSinkFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Starting RegisterYourself on LiveScansCollection
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Completed RegisterYourself on LiveScansCollection
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Starting RegisterYourself on LogController
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Completed RegisterYourself on LogController
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Starting RegisterYourself on LogSourceFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Completed RegisterYourself on LogSourceFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Starting RegisterYourself on MessageResDSFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Completed RegisterYourself on MessageResDSFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Starting RegisterYourself on PersistanceManager
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Completed RegisterYourself on PersistanceManager
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Starting RegisterYourself on ProcessExclusionsFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Completed RegisterYourself on ProcessExclusionsFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Starting RegisterYourself on PUAThreatComponentFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Completed RegisterYourself on PUAThreatComponentFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Starting RegisterYourself on QuarantineManager
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Completed RegisterYourself on QuarantineManager
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Starting RegisterYourself on QuarantineManagerFacade
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Completed RegisterYourself on QuarantineManagerFacade
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Starting RegisterYourself on QuarantineStore
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Completed RegisterYourself on QuarantineStore
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Starting RegisterYourself on ScanEditFacade
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Completed RegisterYourself on ScanEditFacade
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Starting RegisterYourself on ScanManagerFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Completed RegisterYourself on ScanManagerFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Starting RegisterYourself on ScannableDirItemFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Completed RegisterYourself on ScannableDirItemFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Starting RegisterYourself on ScannableDriveFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Completed RegisterYourself on ScannableDriveFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Starting RegisterYourself on ScannableMemoryFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Completed RegisterYourself on ScannableMemoryFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Starting RegisterYourself on ScannableNodeFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Completed RegisterYourself on ScannableNodeFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Starting RegisterYourself on ScannableRawFSFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Completed RegisterYourself on ScannableRawFSFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Starting RegisterYourself on ScannableRegistryFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Completed RegisterYourself on ScannableRegistryFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Starting RegisterYourself on ScannableSectorFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Completed RegisterYourself on ScannableSectorFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Starting RegisterYourself on ScanPostprocessorFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Completed RegisterYourself on ScanPostprocessorFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Starting RegisterYourself on ScanPreprocessorFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Completed RegisterYourself on ScanPreprocessorFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Starting RegisterYourself on SIPSManager
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Completed RegisterYourself on SIPSManager
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Starting RegisterYourself on SOCDecomposerFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Completed RegisterYourself on SOCDecomposerFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Starting RegisterYourself on SOCollectionFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Completed RegisterYourself on SOCollectionFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Starting RegisterYourself on StringResDSFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Completed RegisterYourself on StringResDSFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Starting RegisterYourself on SWIManager
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Completed RegisterYourself on SWIManager
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Starting RegisterYourself on SystemInformation
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Completed RegisterYourself on SystemInformation
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Starting RegisterYourself on TamperProtectionManager
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Completed RegisterYourself on TamperProtectionManager
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Starting RegisterYourself on TDEFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Completed RegisterYourself on TDEFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Starting RegisterYourself on ThreatCauseFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Completed RegisterYourself on ThreatCauseFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Starting RegisterYourself on ThreatFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Completed RegisterYourself on ThreatFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Starting RegisterYourself on TranslatorFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Completed RegisterYourself on TranslatorFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Starting RegisterYourself on UserExclusionsFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Completed RegisterYourself on UserExclusionsFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Starting RegisterYourself on VEAdapterFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Completed RegisterYourself on VEAdapterFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Starting RegisterYourself on VEManager
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Completed RegisterYourself on VEManager
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Starting RegisterYourself on WebScanningProcessorFactory
    
    2017-07-27 10:59:27 CStartupManager::RegisterComponents: Completed RegisterYourself on WebScanningProcessorFactory
    
    2017-07-27 10:59:27 Entering CStartupManager::ConfigureComponentManager
    
    2017-07-27 10:59:27 Leaving CStartupManager::ConfigureComponentManager
    
    2017-07-27 10:59:27 CStartupManager::RequestComponents: pCompMan->FindComponent(ConfigurationManager, 1) returned 0xa005000d
    
    2017-07-27 10:59:27 Leaving CStartupManager::Start
    
    2017-07-27 10:59:27 CMarshallingWrapper::CMarshallingWrapper: SM.Start( g_RegPath, pManager )() returned 0xa005000d
    
    2017-07-27 10:59:27 Exception caught in CInfrastructureModule::PreMessageLoop
    
    2017-07-27 10:59:27 Leaving CInfrastructureModule::PreMessageLoop
    
    2017-07-27 10:59:37 Leaving CInfrastructureModule::ServiceMain
    
    2017-07-27 10:59:37 Leaving wWinMain
    
    

  • Der Dienst "Sophos Anti-Virus" wurde mit folgendem dienstspezifischem Fehler beendet: %%-2147467259.

  • so as no help or workaround can be found for my problem I obviously have to quit using sophos after much more than a dozen years. bad, as I was quite satisfied apart from the occasional loss of all service without any notice of the system, as it happened again now. sort of out of the blue quitting service - can make you a bit nervous though ...

  • now windows defender has to do the job. sophos doesn't even want to uninstall properly: stuck with the AV part. have to use the windows cleaning tool again. thanks and goodbye!

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