Sophos antivirus multiple versions installed and severall services stopped or missing

Hi, i have a problem with one compueter and Endpoint advanced 11.5.4

Cant finish installation correctly. This message appear at the end of installacion: Sophos Endpoint Security and Control has been installed.
An internet connection is required for registration, updates and configuration.

After reboot, in Endpoint Self Help: 

Installed components:

Sophos antivirus - Multiple versions installed: V.


Sophos Antivirus Service: missing

Sophos Antivirus Status Reporter: missing

Sophos Web Intelligence: Missing

Sophos Device Control: Stoppped

Sophos Web Control: Stopped

I need your help!

Thank you!