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How can phone support be this BAD?

John McClure

Has anyone else experience extremely poor telephone support? I have called twice in the last month and each time been on hold for at least an hour. The last time someone finally answered only to open a ticket and say someone would get back to me! We she was right but it took 8 days!!!




[locked by: FloSupport at 10:26 PM (GMT -7) on 27 Jul 2020]
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    That hold music... sounds like someone broadcasting elevator music over a Ham radio during an electrical storm. 

    It used to be VERY bad.  the last few months hold/wait time has improved.   I still do not dare to call after 5PM PST. their night support is painful. Not all product group support teams are equal, some of our sophos products i cringe calling for other products they have excellent support.

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    That hold music... sounds like someone broadcasting elevator music over a Ham radio during an electrical storm. 

    It used to be VERY bad.  the last few months hold/wait time has improved.   I still do not dare to call after 5PM PST. their night support is painful. Not all product group support teams are equal, some of our sophos products i cringe calling for other products they have excellent support.

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