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How can phone support be this BAD?

Has anyone else experience extremely poor telephone support? I have called twice in the last month and each time been on hold for at least an hour. The last time someone finally answered only to open a ticket and say someone would get back to me! We she was right but it took 8 days!!!

[locked by: FloSupport at 10:26 PM (GMT -7) on 27 Jul 2020]

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0 Rich Billard over 7 years ago

confirming it is absolutely horrendous.

Tickets that used to be resolved same day now take weeks or months.

Thats AFTER you wait two hours for a triage person who cannot even resolve your issue to answer the phone./
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0 Rich Billard over 7 years ago

confirming it is absolutely horrendous.

Tickets that used to be resolved same day now take weeks or months.

Thats AFTER you wait two hours for a triage person who cannot even resolve your issue to answer the phone./
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