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Can't disable tamper protection

I am unable on two computers to disable tamper protection. I log onto the Sophos Endpoint Protection using the tamper protection password. I switch the tamper slider to off and then try to go uninstall the software and it tells me to disable tamper protection which i have done.

I believe it may have stopped communicating with the Sophos Cloud.

Not sure what else to do next....

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0 QC over 7 years ago

Hello ChrisBacker1,

please see How to disable Tamper Protection on how to disable it locally (revealing the password on Central, then entering it locally).

HTH

Christian
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0 ChrisBacker1 over 7 years ago in reply to QC

I have done that several times. Doesn't work. Still tells me to disable tamper protection when i try to go uninstall it even though I have entered in the tamper password from Central and turned off tamper protection locally.
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0 QC over 7 years ago in reply to ChrisBacker1

Hello ChrisBacker1,

strange - TP locally disabled and a subsequent uninstall fails? Which OS - and from your first post I get it that you're not sure if they were/are working correctly?
Perhaps it's better to ask in the Central forum (there are subtle differences) and anyway contacting Support is also an option (AFAIK it's included with a Central license).

Christian
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0 Steve Thompson over 7 years ago in reply to QC

Hi Chris

I've just become a member of the Sophos community for the sole purpose of trying to get this same issue resolved. Was wondering if you discovered any solution?

Steve
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+1 ChrisBacker1 over 7 years ago in reply to Steve Thompson

https://community.sophos.com/kb/en-us/124377

This saved the day for me!
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+1 ChrisBacker1 over 7 years ago in reply to Steve Thompson

https://community.sophos.com/kb/en-us/124377

This saved the day for me!
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0 Steve Thompson over 7 years ago in reply to ChrisBacker1

THANK YOU CHRIS! Cleaning the registry files did the trick.
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