This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Device not showing in Sophos central

Hi Guys,

Have an issue with an endpoint now showing up in Sophos, tried running an update but the machine is not showing up.

 

I cannot re-install the agent as tamper protection has gone through already to the device, but because I cannot see it in the portal this cannot be disabled.

 

I have tried booting up with it on power, I have tried running update but no luck.

 

Kind regards

Lee



This thread was automatically locked due to age.
Parents
  • Tried this and it worked for me:

    PHASE1:

    To recover a tamper protected system, you must disable Enhanced Tamper Protection.

    Do the following:

         Boot the system into Safe Mode.

        Click Start > Run and type regedit and then click OK.

        Go to the following location in the registry editor:

         HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Sophos MCS Agent and set the REG_DWORD Start to 0x00000004

        Go to the following location in the registry editor:

        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Sophos Endpoint Defense\TamperProtection\Config

        Set the following DWORD values to 0: SAVEnabled and SEDEnabled

        Reboot the system in normal mode.

     Taken from Article 124377

    PHASE 2

    Then I went to uninstall and got an uninstall error so I created a batch file with the following:

    net stop "Sophos Anti-Virus"
    net stop "Sophos AutoUpdate Service"
    :Sophos AutoUpdate
    MsiExec.exe /qn /X{7CD26A0C-9B59-4E84-B5EE-B386B2F7AA16} REBOOT=ReallySuppress
    MsiExec.exe /qn /X{BCF53039-A7FC-4C79-A3E3-437AE28FD918} REBOOT=ReallySuppress
    MsiExec.exe /qn /X{9D1B8594-5DD2-4CDC-A5BD-98E7E9D75520} REBOOT=ReallySuppress
    :Sophos Anti-Virus (Endpoint)
    MsiExec.exe /qn /X{8123193C-9000-4EEB-B28A-E74E779759FA} REBOOT=ReallySuppress
    MsiExec.exe /qn /X{36333618-1CE1-4EF2-8FFD-7F17394891CE} REBOOT=ReallySuppress
    :Sophos Anti-Virus (Server)
    MsiExec.exe /qn /X{72E30858-FC95-4C87-A697-670081EBF065} REBOOT=ReallySuppress
    :Sophos System Protection
    MsiExec.exe /qn /X{1093B57D-A613-47F3-90CF-0FD5C5DCFFE6} REBOOT=ReallySuppress
    :Sophos Network Threat Protection
    MsiExec.exe /qn /X{66967E5F-43E8-4402-87A4-04685EE5C2CB} REBOOT=ReallySuppress
    :Sophos Health
    MsiExec.exe /qn /X{A5CCEEF1-B6A7-4EB4-A826-267996A62A9E} REBOOT=ReallySuppress
    MsiExec.exe /qn /X{D5BC54B8-1DA1-44F4-AE6F-86E05CDB0B44} REBOOT=ReallySuppress
    :SDU (1.x)
    MsiExec.exe /qn /X{4627F5A1-E85A-4394-9DB3-875DF83AF6C2} REBOOT=ReallySuppress
    :Heartbeat
    MsiExec.exe /qn /X{DFFA9361-3625-4219-82C2-9EF011E433B1} REBOOT=ReallySuppress
    :Sophos Management Communications System
    MsiExec.exe /qn /X{A1DC5EF8-DD20-45E8-ABBD-F529A24D477B} REBOOT=ReallySuppress
    MsiExec.exe /qn /X{1FFD3F20-5D24-4C9A-B9F6-A207A53CF179} REBOOT=ReallySuppress
    MsiExec.exe /qn /X{D875F30C-B469-4998-9A08-FE145DD5DC1A} REBOOT=ReallySuppress
    MsiExec.exe /qn /X{2C14E1A2-C4EB-466E-8374-81286D723D3A} REBOOT=ReallySuppress

    Run that

    PHASE 3:

    It was still showing up in the Control Panel/Uninstall Programs which prevented installation again.  Run Microsoft's fix it:

    https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed

    Choose Sophos and uninstall. 

  • HI Kyle,

    Thank you for posting such a detailed steps to remove Endpoint from your Windows system 

    Thanks and Regards

    Aditya Patel| Network and security Engineer.

    Regards,

    Aditya Patel
    Global Escalation Support Engineer | Sophos Technical Support

    Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.

Reply Children
No Data